- Phone: (317) 467-6571
based on 89 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
they worked very well with my schedule (which was hectic this December with a part time job - they worked well with State Farm and had some great recommendations for other service providers to use to help me resolve/restore my home!
Excellent service and timing
Very speedy response time - very thorough.
We have been doing business with ServiceMaster By Fentz for years, the customer service is always outstanding and professional. They are true professionals, we won't call anyone else!
Seriously, if you dont know by now how terrible your service is you will never get it. I had you come back and remove your equipment because of the terrible job you did. First, I worked 6 hours cleaning up after your guy left because all he did was extract water from carpet and leave fans. One fan he didn't turn on. There was water behind washer and dryer, water on a area rug and half inch of water in a L shape in corner of basement. I cleaned all the water up and the rug. I moved the fans around so the floor would dry in all corners. Your guy comes out the next day and I say one of the fans was not turned on. He says oh sorry let me turn it on. I say I already did it. I say how come you didn't clean the water that was still standing and the water behind the washer and dryer. He says oh sorry I didn't see it. Come on it was on a concrete floor anyone could see it. Your guy was nice but he did a terrible job so I called State Farm and complained and then called you to come and get your equipment. Your guy was there 3 hours I worked 6 hours. You should have not billed State Farm for more than $100, because that is all the job was worth. So I will give you a Zero and no I will not recommend you to anyone but I will tell everyone not to call you. Pat
Most of the workers seemed sincere about out water issue and very understanding. They were very polite and informative.
Change heating and air conditioning contractors
VERY concerned and honest appraisal of conditions.
Professionalism and Quality of Service
Friendliness, promptness, follow-up
Quick, informative and friendly
I was very pleased with the sevice I receiced from servicemaster. I trusted the men who came into my home. They were very professional and informed me every step of the way what was going on during the process. They kept in touch with my insurance and would also let me kmow that. Excellent service. Thanks for all your work and courtesy during a really hard time.
I loved the fact they were timely and efficient. I loved that the owners and workers were willing to work with me. I could not have asked for a more kind, efficient, and trustworthy group of people to be in my home at all hours to solve my water issues on multiple occasions.
customer service and satifaction is the top priority!
fast, friendly, knowlegable service. Done right the first time.
HI-MR. FENTZ RESTORED MY FAITH AND CREDIBILITY BACK IN SERVICEMASTER.I HAD USED SERVICEMASTER IN THE PAST WITH DIFFERENT PEOPLE AND WAS TERRILBLY DISAPPOINTED,BUT NOT THIS TIME.I WOULD USE MR. FENTZ AGAIN AND WOULD HIGHLY RECOMMEND HIM TO OTHERS.THANKS MR.FENTZ...AL Last name removed
Have used/worked with several ServiceMaster companies in the past and Fentz is the best one I have used. They are prompt when I call and explain the process and what they can do and cannot do. Very satisfied with them
I have not had your service yet. I will be when I finally am ready. Frederick Fentz was well mannered and very nice. So until I see the service, I can't answer.
Friendly, quick to the rescue, thorough and fair.
Prompt professional & courteous service.
A++
The staff was friendly and prompt and explained ahead of time what services they would provide.
Do a very good job and always on time with proper knowledege
When I call I get an immediate response. Have used several other restoration companies and have never been satisfied with their service or response. I now call service Master by Fentz no matter how far away my job is for their service
They are in the midst of project but have been prompt, thorough, accommodating and very customer oriented. Fritz and his team and wonderful!
Very professional and I trusted the workers.
They responded promptly to my call and came back to check on things the next day.
The service Master arrived within an hour and a half and called me within 15 minutes of State Farm contacting him. The water extraction was quick but obviously thorough and the technician was very professional and pleasant.
I am a ServiceMaster employee testing the system to possibly access why the customers are not responding to the feedback requests.
Thank you -
fredick told me just what I needed to do. He was very understanding with me and my husband, explain everything that needed to be done.