The crew was great! Communicated the process very well, they were always letting me know what was next and when they’d be back. They did a great job drying out my house after a pipe burst!
Everyone is on time and very professional. They know this is hard time for the homeowners and they make sure to ease the stress of the situation. They make sure they explain what they were going to do, how they were going to do it, and what to expect after. They are very knowledgeable about the insurance side and they also make sure you understand it as well. They are always in communication and I always feel like I’m never left in the dark and wondering what is going to happen next.
Dillon and James were efficient in setting up and removing the equipment and great with communicating to my husband and I about what was going on, how long to anticipate needing the fans and educating us on how different materials have longer or shorter drying times. While I hope I do not need water restoration in the future, I would definitely use Service Master again.
[FIRST NAME REMOVED] The tech assigned to my house I would like to reach out to let you know that he acted and preformed his job in an upmost professional manner.
He was very thorough in his explanation of the process in which he was going to dry out my house. And when he left there was to trace of him being there no dust no demolition debri left behind. God forbid but if I ever have any future damage from what ever I will request he come back. I work a field job myself and I work in hospitals data centers all kinds of places on emergency power I treat every customer the same and very professional and one out of a Thousand will take time to call in and say good job. So please tell [FIRST NAME REMOVED] good job