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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for your feedback. We schedule our Sweat Hot classes as the first class of the evening for a couple of reasons. The Hot classes are the most popular class the studio offers, so it is timetabled at prime times. Also due to our Hot classes being taught at a higher temperature to Sweat Flow classes and the quick turn around between evening classes, it is not possible to get the room to temperature if we did Sweat Flow class into a Hot class. We do review our timetable each quarter and take into consideration client feedback and class numbers, so thank you for taking the time to do this.
Thanks for the feedback. I notice that you have started buying off-peak minutes packages instead of pay as you go. By doing this swap you have reduced the price of your class from £12 to a little over £8. To reduce your costs further still you may want to consider moving to contract with us. That would give you unlimited classes for around £13 per week.