I love the classes, studio and staff.
My one complaint is for Corporate IT. I purchased a 20 pack of classes to compliment my 8 monthly classes for the months where I may go more than 8 times. The classes from the pack should not be used until the monthlies go down to zero. Seems easy enough to program but the program keeps pulling from the class pack first so the local staff have to freeze my class pack (at which time the balance disappears from my phone app) and then unfreeze once my monthlies go down to zero. This is a lot of work and effort that leads to inconvenience for me and the local staff. If freezing the class pack is not done, then the staff has to put in a work order after I register and use a class to remove the class used from the class pack and apply to the monthlies.
I would be appreciative if this complaint makes it to Corporate and you can reach me at [PHONE NUMBER REMOVED]. Seems to be something that can be fixed easily if put on IT's troubleshooting list.
I love the ability to have the support in the gym from the staff and members. The highlight of the experience is that of personal training at your own pace.
Coaches are awesome and templates are engaging! I am a loyal OTF member and can’t see myself ever leaving!
My only complaint is that the music is dangerously loud and is almost certainly causing hearing loss for coaches and members. My watch provides sound level warnings throughout the workouts, with many readings exceeding 90-100db. My husband and I purchased special noise cancelling earplugs just to wear to OTF, and the music is often too loud even with the ear plugs. I strongly encourage OTF corporate to implement a sound policy for franchisees. I honestly think there’s legal risk associated with this issue, as your liability waiver is likely unenforceable with respect to gross negligence, etc.
I really like the OTF concept of getting into the zone. The pace is individualized, and the focus of each workout varies. You can experience results quickly. I also like the consistency of implementation from gym-to-gym and year-to-year. You always know what to expect and they always deliver!
Your staff is the best! Meghan, Dani, Georgia & Mitchell are super friendly and create the most amazing workout environment. Also your playlists are the best.