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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I hope the day is a good one. I wanted to follow up on the feedback you provided us on our review system.
Your feedback that “I think some weight issues have more to do with emotions than just c's p's and f's” is very well taken and absolutely is in alignment with our core philosophy. Weight and lifestyle management is extremely complex and CPFs are only one tool on the biology side of the equation. We agree and recognize that psychosocial issues are of equal importance in our field.
If we have demonstrated anything contrary to this our core philosophy at any point in our service, I would love to sit down with you and do some listening and to ensure we learn and improve.
Happy to connect in person or email works fine also.