Genesis Health Clubs
6100 E. Central St. Suite 3
Wichita
KS 67208
United States

Average rating: 7.0 out of 10 based on 523 ratings.

What our members think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2021 — Rated 9 out of 10 by S.B. Genesis Health Clubs Mills Civic
What do you like about our club?

The pool especially

Report a concern   May 7, 2021 — Rated 8 out of 10 by M.N. Genesis Health Clubs Manhattan
What could we do to improve?

I think the new club is wonderful, but I am having a hard time finding time ranges when it is not too crowded to access the equipment I need. I am thankful that one of the trainers, Harold, has helped me figure out time ranges when it is the least busy. Without that help, I might have cancelled.

Report a concern   May 7, 2021 — Rated 10 out of 10 by S.E. Genesis Health Clubs Midtown Tulsa
What do you like about our club?

Staff are all so friendly and availability of classes.

Report a concern   May 7, 2021 — Rated 10 out of 10 by K.B. Genesis Health Clubs Overland Park
What do you like about our club?

Everything. So many options to choose from.

Report a concern   May 7, 2021 — Rated 10 out of 10 by Cody Hahn Genesis Health Clubs Broken Arrow
What do you like about our club?

The club is great I want to get all my health focused friends going there.

Report a concern   May 7, 2021 — Rated 9 out of 10 by K.S. Genesis Health Clubs Merle Hay
What do you like about our club?

Weights and variety of equipment

Report a concern   May 7, 2021 — Rated 8 out of 10 by A.R. Genesis Health Clubs Ward Parkway
What could we do to improve?

Fix the pool area. The paint is chipped they need to replace the pool divider it’s faded. It looks old everywhere compared to the rest of the gym. Everything is brand new new equipment the new paint job up stairs and down stair. The pool area looks like a old sad part of the gym no one cared about.

Report a concern   May 7, 2021 — Rated 5 out of 10 by N.P. Genesis Health Clubs Manhattan
How did we disappoint you and what can we do to make things right?

Depends on who you are or how you look determines how you get treated 😕

Report a concern   May 7, 2021 — Rated 9 out of 10 by T.S. Genesis Health Clubs North Overland Park
What do you like about our club?

Aqua classes. Cafe available.

Report a concern   May 6, 2021 — Rated 10 out of 10 by T.H. Genesis Health Clubs Manhattan
What do you like about our club?

Tanya’s Zumba classes!!!!

Report a concern   May 6, 2021 — Rated 7 out of 10 by M.D. Genesis Health Clubs 84th & Q Street
What could we do to improve?

I changed clubs because since October my trainer had changed 3 times and was about to change for the 4th time. I like the people but, its was important to me to have consistency in the tranner. Someone who knew me and what I needed.

Report a concern   May 6, 2021 — Rated 10 out of 10 by S.W. Genesis Health Clubs Olathe Ridgeview
What do you like about our club?

3 pools, water exercise classes

Report a concern   May 6, 2021 — Rated 5 out of 10 by D.P. Genesis Health Clubs Miramont South
How did we disappoint you and what can we do to make things right?

The front desk employees do not seem to know any answers to common questions and in fact asked me to wait for membership and forgot about me. After 20 minutes of waiting I asked if I should come back and they didn’t know I was waiting.
We have been members for nearly 6 years and I enjoy the class instructors and the club itself.
I am hoping they may consider putting a door in the spin room to allow air circulation and consider outdoor classes when weather permits since it is very difficult to cycle at high intensity with a mask.
Thanks for your consideration.

Report a concern   May 6, 2021 — Rated 10 out of 10 by V.E. Genesis Health Clubs East Olathe
What do you like about our club?

I like your class instructors very much! (Pilates, barre, yoga, forever fit). The instructors are excellent, the class times are convenient for my schedule. Most of the staff members are very friendly. I like that you're following the Jo Co mask mandate and no longer requiring masks.

Report a concern   May 6, 2021 — Rated 8 out of 10 by A.H.L. Genesis Health Clubs North Overland Park
What could we do to improve?

Healthy food selections in the cafe, as well as free coffee (nice perk). More class offerings that are included

Report a concern   May 6, 2021 — Rated 3 out of 10 by M.H. Genesis Health Clubs Independence
How did we disappoint you and what can we do to make things right?

Pre-covid I was generally happy with the gym. However, I recently returned to the gym for the first time in months and there was no effort to enforce the mask mandate. I understand that's difficult with clients, but staff should set an example by complying.

Report a concern   May 6, 2021 — Rated 0 out of 10 by S.M. Genesis Health Clubs 132nd & Center
How did we disappoint you and what can we do to make things right?

The towels have all turned into rags...and I suspect you will be discontinuing towel service in the near future. VERY disappointing. The aquatics program is your shining star and the towels are a mess, and many showers are broken, the shower curtains are an embarrassment, and there are only TWO hair dryers in the whole womens' locker room! I have been a member for 6 years, but I am considering looking elsewhere. I just love your aquatics program and that is the only reason I haven't left yet. Also, PLEASE fix the outdoor pool heater! Families AND water class attendees will be furious if you don't! And will leave.

Report a concern   May 6, 2021 — Rated 10 out of 10 by J.S. Genesis Health Clubs South Tulsa
What do you like about our club?

I love the variety of group exercise classes. I'm more motivated in a class setting! I appreciate the sign ups for class as it makes me accountable to attend. Genesis South is always clean and members and staff are so friendly.

Report a concern   May 6, 2021 — Rated 6 out of 10 by L.J. Genesis Health Clubs East Lincoln
How did we disappoint you and what can we do to make things right?

The pool sign up is a cluster.

Report a concern   May 6, 2021 — Rated 8 out of 10 by E.D. Genesis Health Clubs East Lincoln
What could we do to improve?

Update the locker rooms. Keep the floors clean in the yoga studio. They are often dirty and dusty.

Report a concern   May 6, 2021 — Rated 10 out of 10 by D.W. Genesis Health Clubs Aksarben
What do you like about our club?

Everything. It's the bomb

Report a concern   May 6, 2021 — Rated 7 out of 10 by A.S. Genesis Health Clubs 132nd & Center
What could we do to improve?

Equipments not repaired promptly, towel supply not adequate

Report a concern   May 6, 2021 — Rated 7 out of 10 by M.M.W. Genesis Health Clubs Hickman Road
What could we do to improve?

• Clean and kill the mold in the men's showers
• Fix the steam room from constantly breaking
• Lighting is harsh in tennis courts
• Lighting is dark in the bubble...one light is out and one has been broken for weeks
• Create a real walk way to the bubble tennis courts instead of just tarps
• New furniture needed in viewing tennis area
• Add a drink bar
• Add complimentary towel service like at WDM Genesis

Report a concern   May 6, 2021 — Rated 10 out of 10 by K.B. Genesis Health Clubs Miramont North
What do you like about our club?

Wide open. Not pretentious.

Report a concern   May 6, 2021 — Rated 6 out of 10 by J.D. Genesis Health Clubs Mills Civic
How did we disappoint you and what can we do to make things right?

I’ve reached out to the company through email from the website, spoken with employees who have emailed management, and tried to add to my account with no success. Any one I have talked to in person has been really nice and understanding to my concerns I’ve had. They just don’t have any authority to do anything about or make a change. These people could even see in my account that I had reached out to the company asking to make a change. No one bothered to follow up with me. At this point I don’t refer anyone to the club because it’s not a supportive place to it’s customers.

Report a concern   May 6, 2021 — Rated 5 out of 10 by M.M. Genesis Health Clubs East Lincoln
How did we disappoint you and what can we do to make things right?

Class size too big for aerobics

Report a concern   May 6, 2021 — Rated 3 out of 10 by J.D. Genesis Health Clubs Sprague
How did we disappoint you and what can we do to make things right?

My 16 year old son had his earned money stolen from him in the basketball courts and was told that there are no cameras pointing there so nothing they can do, even though he knows who did it as he plays basketball there many times. Another instance I brought to Rodney Steven last summer when dealing with the front counter interacting with my then 15 year old sold berating him on why he wasn’t going to the protests. Then to find out after waiting that the west roads location remodel isn’t included in our membership has all but a sour taste in our mouth.

Report a concern   May 6, 2021 — Rated 8 out of 10 by L.S. Genesis Health Clubs 84th & Q Street
What could we do to improve?

don't penalize good loyal customers for choosing to pay cash!!!

Report a concern   May 6, 2021 — Rated 8 out of 10 by S.N. Genesis Health Clubs Hickman Road
What could we do to improve?

I really appreciate that you don't require masks and take temps any more! YAY!!!

Report a concern   May 6, 2021 — Rated 8 out of 10 by G.S. Genesis Health Clubs Midtown Tulsa
What could we do to improve?

Can't think of anything. Love the gym as-is!


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