2437 ratings.
based onWhat our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The best thing is that you only need the will power to get yourself to OTF, the coach does all the rest. The fact that I can get a highly intense workout in one hour and see the results is highly motivating.
It was difficult and fast-paced, but it felt like it covered all muscle groups and I appreciated the instructors emphasizing that you can go at your own pace.
You get a variety of workouts, it’s always a new challenge and the staff are super friendly!
Awesome coaches.
I'm not a workout person. What I like the most about Orange Theory is that I can get a full body workout in one hour and be done!
Positive attitude from the coach, plenty of room and efficient staff.
The people are phenomenal. The workouts are always exciting. They give you a great personal training in a fun group setting. Very encouraging environment.
Honestly I go to Santa Clara Rita Orange theory fitness and Simi Valley Orange theory fitness and the closest one is Northridge Orange theory fitness so we were excited that we had 1 nearby but when me and my wife when in the people at the front desk it was a male and a female that work there and both of them were not welcoming not friendly They were a little rude when we ask what did they have available whether a row or a treadmill so me and my wife just went into the class not knowing where to go or what number we should use the coach seemed good the work I was good but will I come back to Northridge or recommend someone to go to Northridge probably not. I do recommend them to go to Simi Valley and Santa Clara both of those places were very friendly always friendly and just an overall good environment to be in and to work out sorry to give such a negative review but I think you guys should probably switch up your staff when it comes to the people out in the front or retrain in because it does look badd on all Orange theory fitness gyms.
Encouragement from coaches
The coaches.
Great coaches and super friendly staff!
That I can coast or take a green day workout or push myself to the limits every workout, I rarely coast.
You have the best trainers and staff I have ever seen.
Coaches and staff are always friendly and helpful. Workout is excellent and pushes you every time.
I've been working out most of my adult life. I love to work out, however I was getting tired of the same old gym scene. What didn't I like about it? The "scene" which felt more like being on display and being judged than being in a gym. I never felt a sense of community nor anyway to really track, refine and define my work-outs let alone the results. At a friends urging I tried Orange Theory and was immediately hooked! I'm coming up on my two year anniversary at OTF and I've never felt better! I love the sense of community (which I never thought possible at a gym) and how we all support one another. I love the coaches and I love that each coach brings their own flavor to the workouts. I'm seeing real results both physically and through the tracking system, not to mention feeling more grounded and present. Cannot recommend OTF enough.
What's not to like. Motivating, energizing, fun.
There has to be some kind of exception to the late cancel rule. It is what is making me consider quitting the studio all together
Sally is a fantastic coach! It was a fun environment, great equipment set up. I love the 2G format and that this location has more stations so has more of that format to choose from when scheduling.
lays is great
Always different, perfect for all fitness levels. Challenging but anyone can do them!
Great environment. Alyssa was my coach, first class, she was helpful, motivating and encouraging! I personally just need someone to tell me what to do again and thus is exactly it!
I do not remember previously getting a feedback survey. You should probably reach out to members that aren’t using their subscription in order to keep them as customers and not wait until they cancel.
I like having a coach and doing different programs everyday.
Really enjoy classes by Coaches Luc and Danielle! Love the structure, and how each workout is as challenging as you make it to be.
Great work out
Everything, the cardio and strength training has been hard but satisfying. It's a total body workout with great trainers
The workout is time well spent and also a note the customer service is very accommodating.
Intensity of the workouts; very tough to hit plateau.
The variety of the work outs and the coaches. They really hold you accountable table and I look forward to attending. I also like that it’s all age groups and fitness levels.
Fantastic coaches, good music, a varied but intense workout that changes on the daily.
The class setting pushes me harder than I push myself alone, and there are great clients and amazing staff there.