ServiceMaster Of Charleston
P.O. Box 40549
Charleston
SC 29423
United States
  • Phone: (843) 760-0404

Average rating: 9.7 out of 10 based on 239 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 3, 2012 — Rated 10 out of 10 by R.W. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

you are very infomative on when you will be at my site and ask for feed back when the job is complete.

Report a concern   February 1, 2012 — Rated 10 out of 10 by B.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

good customer service

Report a concern   January 27, 2012 — Rated 10 out of 10 by E.S. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

We have been using you to do our carpets for 10 plus years and you guys always do a great job for us and follow up to make sure we are satisfied with the results. Thank you.

Report a concern   January 23, 2012 — Rated 10 out of 10 by D.B. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

We moved into our building in 2003 and our floors and carpet are both in great condition, due to the regular maintenance schedule with Service Masters. They come in after hours and leave everything tidy when they are finished.

Occasionally we would like them to inspect and clean the surfaces of objects like door bottoms, baseboard, toilet base, and exam table base that get splattered during regular cleaning.

Report a concern   January 19, 2012 — Rated 8 out of 10 by C.S. ServiceMaster Of Charleston
What could we do to improve?

We get a lot of feedback from staff that the spots in carpets are not paid enough attention to.

Report a concern   January 17, 2012 — Rated 10 out of 10 by H.O.N. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

The place is done correctly and professional.

Report a concern   January 16, 2012 — Rated 10 out of 10 by S.M. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Nice Fast and Good Job

Report a concern   January 6, 2012 — Rated 10 out of 10 by A.G. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I liked that before Paul started, although we are a business, he asked permission to listen to his iPod with his ear phones and may he bring his drink inside. He also informed me of some problem spots that he got out. He was very friendly and you can tell that he is a person who enjoys his job and it's not just a job he goes to and is grouchy about it, he LOVES what he does and it shows through his work. He will be back to clean my facility.

Report a concern   January 4, 2012 — Rated 9 out of 10 by B.P. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Highly pleased with carpet cleaning and professionalism of ServiceMaster Staff.

Report a concern   December 22, 2011 — Rated 9 out of 10 by D.R.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Efficient, punctual & professional

Report a concern   December 20, 2011 — Rated 10 out of 10 by A.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

excellent job.

Report a concern   December 15, 2011 — Rated 10 out of 10 by M.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Randy & Paul are very reliable and professional. I can go over the areas of the hotel that I need cleaned and walk away knowing the job will be done to my high expectations

Report a concern   December 14, 2011 — Rated 10 out of 10 by M.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

The best cleaning that I have found.

Report a concern   December 13, 2011 — Rated 10 out of 10 by B.S. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I like the timeliness of the service. They are always here on time and expedite the work quietly, quickly and efficiently. They are courteous and respectful to the employees that are working. They give the stains and spots the attention required. I recently had a huge ink toner spill on the carpet. I called the manager, he came out tested the spot to see if it could be removed. Then he scheduled a crew to come over to work on the spot. I am pleased with the results. Thanks Servicemaster!

Report a concern   December 8, 2011 — Rated 9 out of 10 by J.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

It is guaranteed and usually dependable.

Report a concern   December 5, 2011 — Rated 10 out of 10 by W.M. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Service Master was able to meet my accomidations in a short notice and did excellent work!!

Report a concern   November 28, 2011 — Rated 10 out of 10 by K.R. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

did a great job cleaning our carpet - removed all the stains and heavy track marks

Report a concern   November 28, 2011 — Rated 10 out of 10 by B.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

all work is done on time and as stated

Report a concern   November 21, 2011 — Rated 10 out of 10 by D.F. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Customer service

Report a concern   November 14, 2011 — Rated 10 out of 10 by A.B. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Service Master has wonderful customer service and is so easy to work with!

Report a concern   November 7, 2011 — Rated 10 out of 10 by A.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Our carpets look and smell so fresh. Very deciated employees.

Report a concern   November 7, 2011 — Rated 8 out of 10 by P.W. ServiceMaster Of Charleston
What could we do to improve?

Don't dump contents of cleaning machines down utility sinks. Just paid $150 to our plumber to have our cleared.

Report a concern   November 3, 2011 — Rated 10 out of 10 by C.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Professional. Worked with our scehdule (after hours). Priced reasonably. Did a fantastic job!!

Report a concern   November 1, 2011 — Rated 10 out of 10 by J.G. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Very professional amnd friendly and did a great job!

Report a concern   November 1, 2011 — Rated 8 out of 10 by R.K. ServiceMaster Of Charleston
What could we do to improve?

Although sometimes it is necessary for ServiceMaster to come back out and redo our floors, the staff always handles us and our services in a very professional manner. Having Randy come out and do the spot checks after is really helpful and keeps us from having to call for a reclean.

Report a concern   October 28, 2011 — Rated 10 out of 10 by A.R. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

The workers are prompt, friendly and efficient.

Report a concern   October 27, 2011 — Rated 10 out of 10 by J.G. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Randy

Report a concern   October 24, 2011 — Rated 9 out of 10 by R.M. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Knowledgeable crew, meet deadlines, leave areas serviced clean and no cleaning up behind the crew is necessary, are reasons we rate your service level quite high.

Report a concern   October 24, 2011 — Rated 5 out of 10 by J.K. ServiceMaster Of Charleston
How did we disappoint you and what can we do to make things right?

Areas in the main walk area is Customer service appear like they were missed. Dark areas that appear to still be dirty.

Response from ServiceMaster Of Charleston:

We visited, recleaned all areas in question and cocluded with customer the appearance issues were from office furniture repositioning and not a cleaning issue. Customer is pleased with our cleaning and response to her concerns.

Report a concern   October 21, 2011 — Rated 10 out of 10 by D.A. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Friendly and professional


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