ServiceMaster Of Charleston
P.O. Box 40549
Charleston
SC 29423
United States
  • Phone: (843) 760-0404

Average rating: 9.7 out of 10 based on 239 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2012 — Rated 9 out of 10 by S.G. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

follow up visit by the Marketing/Business Deveolper

Report a concern   April 17, 2012 — Rated 10 out of 10 by K.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Very Professional, yet friendly. A perfect balance.

Report a concern   April 16, 2012 — Rated 9 out of 10 by C.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

The process is pretty much seemless! Although this time the cleaner locked some of the attorney offices.

Report a concern   April 16, 2012 — Rated 10 out of 10 by R.L.F. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

SesrviceMaster of Charleston does a great job. Thank You!

Report a concern   April 13, 2012 — Rated 10 out of 10 by O.M.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

We like the followup calls to check on the services rendered!

Report a concern   April 12, 2012 — Rated 10 out of 10 by N.L. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

They truly care about your satisfaction with their work.

Report a concern   April 12, 2012 — Rated 10 out of 10 by J.G. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

timelyness

Report a concern   April 11, 2012 — Rated 10 out of 10 by V.F. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Always on time, friendly personalities from customer service to the lead person on the job.

Report a concern   April 5, 2012 — Rated 10 out of 10 by J.S. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I provided areas that were in need of speical care and attention; ServiceMaster complied with request and made a difference to the areas.

Report a concern   March 28, 2012 — Rated 10 out of 10 by L.W. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Chantel and Jermaine--outstanding customer service!

Report a concern   March 26, 2012 — Rated 10 out of 10 by K.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Personal service -- that means alot today when automation is the norm.

Report a concern   March 26, 2012 — Rated 10 out of 10 by N.L. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

What I like about Service Master's cleaning services is they are truly committed to making the customer happy.

Report a concern   March 26, 2012 — Rated 10 out of 10 by M.R. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I was so impressed with the job that your Technician, Paul Johnston, did for us, that I plan to use ServiceMaster Clean for all of my future cleaning needs-- both commercially and at home!

I work as the Set Decorator on Army Wives television show (Lifetime's #1 Hit!). We had a custom made border rug, brand new Sofa with Natural Linen upholstery, and two very nice swivel chairs that were all stained on the set. The stain was caused by a substance containing red dye, and we were pretty skeptical that the stains would come out.

Paul worked on the pieces with a determination I'd never seen before. He also discussed his process and what his plan was for cleaning. When he finished, our whole crew came to admire the job he'd done. The stains were virtually undetectable!

This morning, when our Director and Producer arrived on set, the Producer immediately sent me a message saying how beautiful the pieces looked on set, and thanking us. I told him that we brought in the professionals-- Paul Johnston and ServiceMaster Clean!

Everyone was thrilled, and we look forward to continuing to work together for all jobs in the future.

Sincerely,

Name removed
Set Decorator,
Army Wives T.V. Show

Report a concern   March 16, 2012 — Rated 10 out of 10 by A.B. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Great customer service and very easy to work with!

Report a concern   March 15, 2012 — Rated 9 out of 10 by J.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Follow up site visit by supervisor to ensure complete customer satisfaction.

Report a concern   March 12, 2012 — Rated 10 out of 10 by D.W. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

They are efficient and provide a quality service.

Report a concern   March 7, 2012 — Rated 9 out of 10 by L.A. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I like that you showed up at the agreed time. Paul the sevrviceman that did the cleaning I felt was very respectfull and knowledgeable. Over all I felt he did a good job. I expreesed the concern of the removal of gum to Brian and fell that Paul did the best he could working by himself. I am diapointed that your co. only sent out one person to complete I fell was a very big job. I can't believe you let one of your employees work a fifteen and half hour day. Shame on you. It was also an imposition on our priest who had to stay awake until 12:30 AM untill Paul was though so they could lock up and set the alarm on the church. Thank you and I hope this will help to better your service in the future.

Report a concern   March 7, 2012 — Rated 10 out of 10 by J.S. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

They take pride in there work and service to the customer!

Report a concern   February 29, 2012 — Rated 10 out of 10 by B.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Always looks fresh

Report a concern   February 24, 2012 — Rated 9 out of 10 by D.R.C.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Personable and professional.

Report a concern   February 22, 2012 — Rated 10 out of 10 by C.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

very thorough with their cleaning

Report a concern   February 17, 2012 — Rated 10 out of 10 by L.W. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Chantel is awesome in making sure we get on the schedule. Jermaine is always professoinal and does a good job

Report a concern   February 16, 2012 — Rated 10 out of 10 by K.H. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

FAST, PROFESSIONAL SERVICE WITH A CHEERFUL ATTITUDE. THANK YOU !

Report a concern   February 15, 2012 — Rated 9 out of 10 by N.L. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

The follow-up and reminders

Report a concern   February 14, 2012 — Rated 10 out of 10 by D.W. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Everything.

Report a concern   February 14, 2012 — Rated 10 out of 10 by D.B. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

Randy is very responsive whenever I indicate that something needs extra attention. He always gets someone right on it.

Report a concern   February 13, 2012 — Rated 9 out of 10 by L.C. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

You removed the grease spots on the carpet

Report a concern   February 13, 2012 — Rated 0 out of 10 by C.C.C.C. ServiceMaster Of Charleston
How did we disappoint you and what can we do to make things right?

We received an invoice for service, which was paid in full within 2 business days. After payment was made, we received an ammended invoice for a higher amount and were told that we must pay that new amount. We won't be using Service Master again!

Response from ServiceMaster Of Charleston:

There was a clerical error in the original invoice. The quoted and agreed price was sent in the corrected invoice. We have visited the club and have explained the clerical error

Report a concern   February 9, 2012 — Rated 10 out of 10 by J.S. ServiceMaster Of Charleston
What do you like about our specialty cleaning services?

I the fact that there was a complaint with the service and the technician had to come back out to redo the service. Well, that makes for a great cleaning service to fix and resolve a problem.

Report a concern   February 8, 2012 — Rated 5 out of 10 by J.S. ServiceMaster Of Charleston
How did we disappoint you and what can we do to make things right?

There were areas that needed more attention and it appears it did not get it, however after a call to report the disappointment, an agreement to come back out and redo the service was a great way to fix the problem


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