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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are sorry about the miscommunication concerning the inspection, you are correct, the inspection was scheduled for 1 PM and inspector showed up at 2 PM. The office was aware the inspector could not be at a 1 PM inspection due to a previous scheduled event but it got scheduled anyway.
The inspection was scheduled and completed on December 17, 2016 with the report sent out on the 18th. The inspector returned and completed the roof inspection and updated inspection report was e-mailed out on the 20th to the buyers agent and buyer. The inspector returned the next business day to review the roof.
The termite company could not do this inspection on Saturday, the 17th, due to prior commitments, so they called sometime before the inspection and left a message with the buyers agent to re-schedule for Monday, December 19, 2016. Message was nor returned until early in the week and termite inspection was completed on Wednesday 12-21-2016 with the report sent out the same day.