Customer Testimonials
Service was professional and tux looked great
The entire process was so easy! Show up, pick some options, and let Friar Tux do the rest. The final fitting went great and I looked sharp for my event!
The people work in the store are very helpful
The service and communication from employees.
Friendly staff. Great service. Good selection of tuxedos and accessories. Everything was on time and fit perfectly.
Great people, knowledgeable associates who know what they are talking about. Suits and tuxedos are great quality and look amazing would definitely come again if I need to buy a suit or tuxedo. I wouldn’t go anywhere else.
The staff was amazing. Keith was the one we mainly had the pleasure of working with when we went. He helped us pick out the tux I, the groom, and my groomsmen would be wearing. He has a great vibe to him and is in the most positive mood always. It took time, but he did not seem to mind and he was highly willing to help. Keith was very attentive and made the experience of getting fitted, picking out the tux, picking it up, and returning it a easy process.
I forgot the employee name but he is very positive and attentive to the customer even if he has multiple at once.
Great, fast service and helped me on getting my pants on time!
The suits that are available have good representation.
Convenient.
Everything… choosing the apparel was easy. Customer service was absolutely fantastic. The shipping and returning process made me nervous but it was absolutely flawlessly!
Fitting was quick and easy. Suit fit great.
Suit fit great. Easy return process!
Everything is perfect. A+++
Good sevice
Excellent service!! Will let our company know to use Friar every time we need a tux!! Thank you
I was very pleased to have a second order sent when my first order turned out to not fit properly. Everything was done well before the event date so no last minute stress. Everything was perfect in the second order and no additional charge. Very easy return for both orders.
Very helpful and accommodating. Initial fitting needed modification to pants. No problem and all were helpful.
The suit I received got the wrong color requested it was supposed to be burgundy but came green.
Michael Lee and Loralee in Arcadia were very helpful. This was my first time in at least thirty years to rent clothing for an event. I was given thorough fitting and appearance-evaluation care, in a warm and professional manner.
Anthon Davis
Multiple employees were super kind and helpful with great attitudes, across multiple days, even when the store was very busy.
Your team’s service was exceptional. I never got the name of the associate who helped me, but she was a younger black woman with blonde dyed hair.
Several of the groomsmen in our party forgot to pick up belts they purchased with their orders across multiple locations. Your associate called every location our group visited and checked who forgot a belt. She was able to work with those stores to transfer belt purchases to the Northridge store, so I could deliver belts to the rest of the group, the day before the event. Excellent service.
As for the actual suits and accessories, they were sub-par compared to other rental services I’ve used. I did not choose the suit myself, so in all fairness, I don’t know what the full options are.
The suit model our group rented was absurdly slim fit, even though the suit style is not “skinny”. It was a modern style suit with the tightest crotch/rise area we had ever seen. We had a range of body types and almost everyone’s pants were uncomfortably tight.
If you are going to offer that model, your fitters should be more aware that it is a problematic style and adjust accordingly.
As for shoes, they were quite uncomfortable to stand in, inflexible, and caused heel blisters when dancing.
The belts we purchased were universally too small. I am between a 32 and a 34 waist, and the 34 belt was barely able to be fastened on the loosest hole. It’s not actually a 34, and for men purchasing a product, it’s silly to give them the smallest possible size. I was not asked about sizing preference or given the belt to try on during fitting.
My overall score of 10 reflects the excellent service I received during a problem. I would give the rented product a 3. I personally would be hesitant to choose Friar Tux myself.
The person who helped me was very accommodating to our needs. She was well versed in providing suggestions on fit and making sure my dad was comfortable with his outfit.
Very nice ladies and loved the tux my son chose.
First impressions and contact with rep was professional and helpful. Great selection of tuxedos, shoes and accessories! Thank you for a fantastic experience.
Good day! My name is Marlone @ Phone number removed. My spouse and I just recently rented each a whole set of tuxedos for a wedding we attended on March 15, 2024. I want to take this opportunity to extend THANK YOU for:
1) the OUTSTANDING Customer Service from the staff
2) the Quality of the product we rented.
3) Also, being given the US Military Veteran discount is awesome.
I want to say more about the CUSTOMER SERVICE rendered to us: the customer service we received during the renting process, fitting, final fitting, and return was OUT OF THIS WORLD. The staff were the nicest customer service people I have ever encountered in my life.
Thank you. More power to your business.
Marlone P.
Reggie was great!
very good quality, comfortable, and fitted well
The folks who work at Arcadia are SPECTACULAR