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895 ratings.based on
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We would like to add a follow up response to this review: Our demi facial does not contain extractions, if you would like to add extractions to the demi facial it can be accommodated by taking time away from another part of the service and needs to be requested at the time of service or beforehand.
We understand your lip wax was a bit on the messy side- however our hard wax that we use is specifically for sensitive skin and as such tends to string and dry a bit more than other waxes. We do hope you will visit us again and understand that any and all growth opportunities from your experience with us has been applied to your skin care therapist.
Thank you so much for your valuable feedback. We apologize your experience was not what you were expecting. A manager will be contacting you directly to see what we can do to regain your trust in us to deliver the best possible experience for you!