6929 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your rep never showed
The employees know their products and have a great group of products to offer.
How about the fact that they made an appointment with us and never, called or contacted us in any manner, to change or cancel the appointment. This is the second time that we have wasted our time
n/a waiting on an estimate to be given to me at this time for a home addition.
The design of the system.
Prices very high -unreasonable-couldn’t price individual projects
During the estimate, Brian was able to explain the project with terms and analogies that I understood and could visualize. I didn't think it matter, however it was important to him that I understood what I was getting done. I had other estimates planned but decided to cancel them. It's most important to get the job done properly. The coolest part was that he never tried to "sales pitch" me. His experience convinced me before I heard a price.
Project manager was knowledgeable, professional and personal. Also, helpful. We felt comfortable working with her and she understood our vision.
Looking forward to timely and quality work.
Expensive
Nothing at this time, I still in the exploration stage and won’t be looking to take on any new projects until some time in the next year.
Thank you.
I had some questions about your company.. Everything is ok.
It’s was great and the guys explained everything
Never showed up to give estimate didn’t receive a call to reschedule
When I first initially inquired service, an appointment was setup for someone to come to my house for a quote but never showed up or call. Your company made several attempts to reach back out to me after the no-show appointment, i finally agreed. Your rep came out and gave us a quote. Your company followed up several times, and I expressed to her that it was more than what I wanted to spend. She then asked me if I wanted a chief estimator to come back out to see if anything could be done. I agreed, and set up another appointment for nov 1 830-10. No one showed up between that time and at 1030, the same person that originally came out, called me. I told her what I wanted to spend, and she was going to talk to her manager to see what they could do. I’ve yet to receive a phone call or an update from the last conversation. Not the experience anyone want to have.
Prompt arrival very knowledgeble. I encountered the company a few years ago and they remembered me.
Missed the appointment scheduled. I waited on Friday and never heard back from anyone until Saturday? Not acceptable. Thanks.
Thorough evaluation of work. Extremely professional and courteous. Explained how to keep the cost down so I could save money -- Very Important. Highly recommend.
The price and presentation.
Employee was on time, very professional and very knowledgeable regarding my project.
Way too expensive from the estimate POV
At this point, nothing. Your company was very response and timely and your representative was very professional. We will let you know our decision shortly.
Too expensive
I am still thinking and comparing. I am going to come to the showroom and see the door that was quoted to me.
Cost - I had a quote of $285, your company was $750.00 big difference,
We are looking at all of our options and will be taking our time to make a decision especially since it will be months before any order is ready for installation...
Came very fast very nice
Timely response and professional.
Honesty
Knowledge, friendly. and professional. Devised a short.term plan to resolve issue with pantry doors while a they sear searched for a long term solution. Price was fair and reasonable.
I thought the price of $5,000+ for three windows was excessive