based on 6942 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough, helpful.
Timing not ready projects this year
I still have not received the quote/estimate I was told I would receive 24 hours later, this is two weeks later and I still did not get the quote.
I had a consultation/estimate scheduled at my house on 10/16, sometime between 11-1pm. No one came for the meeting, nor did they call to cancel or reschedule.
Your proposal was both expensive and incomplete. Will continue to try to find an independent handyman--as you recommended--to do our work. If that effort fails, we will reconsider your proposal.
William kidwell was super nice and professional. He made us feel very comfortable, can’t wait to see the finished project!
Half hour after their scheduled appointment the office called to say that the estimator was ill and couldn’t make it for the 11:30 meeting. They offered to reschedule, but I’m reluctant after they had already blown half my day. Doesn’t bode well for working with this firm.
didn't show up for appointment
The products
Professional
I liked very timely response when I called for the appointment. I liked everything about Ryan’s visit to evaluate my windows and give me an estimate. Ryan was very professional and did a quick evaluation, proposed the best solution for my needs without trying to sell me the most expensive options or additional services that I don’t need. When I am ready to replace my windows I will definitely go to Woodland for their no pressure reliable service.
Very expensive bid and 26 week lead time. This may be standard, which we intend to validate or refute through attaining other bids, and if so, I'd definitely revise this rating upwards.
You people are very expensive. The job of $1000 your company asks for $5000.
Very very knowledgeable , reasonable pricing and so very nice.
Ridiculously expensive
You called 1/2 hour after my appointment starting window to tell me your aren’t coming then set an appointment for the following Wednesday at 11:30 am when I told the representative I needed an appointment after 4pm
Company won’t purchase the permit.
Salesman did not have tools on computer to show immediately what door would look.
Had to go back to office to draw up proposal therefore waiting several days to see cost.
You were 60% higher than the other quotes we received for the same job.
Selection of product
Even with the discount the cost was over my budget
The estimator was very informative and courteous. Estimate was immediate and to the spot. I'm seriously considering them for the work, but have not completely made my mind up yet.
Knowledgeable technician/contractors who don't try to oversell work necessary versus desired.
We think the MasterShield product is likely very good but the pricing for our project much higher than we expected especially for the garage/studio.
We did not appreciate the hard sell, the estimate paperwork, nor the ‘deal’ hand written on a business card. You need to at least update your paperwork and make it more professional for what you are charging.
I would have appreciated a discussion on actual cost using existing gutters (especially garage studio where gutters are new except for 1 damaged one) versus replacing all.
We are opting to have our gutters cleaned instead of installing gutter guards.
The price was a bit higher than we want to pay. We do have a quote from another company that keeps the framing so we don't need to replace and paint all my inside trim. We really didn't want to need to replace all our inside trim.
The price was twice to three times as much as other estimates we received for similar product and installation.
Good selection and people
Had Mathew over to get an estimate but never heard from him again. Called to try to get an estimate but had to leave a message. Been waiting weeks.
Their advisors know what they are doing. It brings peace of mind.
A representative came out but I have not received the quote for service.
While the onsite visit was great and I really liked the guy that showed up, I am disappointed that I have not received a quote in about 2 weeks now. I forwarded the information requested and have received nothing unfortunately. The lack of communication is both unexpected and a real disappointment. He said he would quote me things I really need like replacing the steps on my deck which is a danger right now. I can't really recommend if I don't actually get a quote