based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gabriel has been a wealth of information. He has greatly facilitated our understanding of the products and our evaluation process. Thank you!!!
I never heard back from Mark with his aerial quote for my project. Job is now complete.
I mr.Lucus was very informative with explaining the the work needed to be done
But I don't have a price for it.
You made an appointment for me and an hour before time a rep called and told me that you have a minimum of 700.00. I was not told that when the appt. Was made so he did not come. I WAS DISAPPOINTED.
The Graboyes estimator was knowledgeable, professional and efficient, and answered all of our questions clearly. This was in marked contrast to an estimator from another company, who took more than two hours of our time to deliver a long, sleazy and totally unprofessional sales pitch.
The questions were quite vague and not appropriate to the Participant.
Very poor customer service
Price was above my expectations.
Having somebody come all the way out here just to tell me I need a structural engineer assessment feels deceiving. I would have preferred that to be upfront and not waste my time with an appointment that didn't give me the information I needed (cost and time). It would be better to just send an engineer first for a quick assessment and include that in the free assessment.
Having somebody come all the way out to just tell me I need a structural engineer assessment first feels a bit deceiving. I would have preferred that to be upfront, so it didn't waste my time with an appointment that wasn't really needed.
I appreciated Craig’s honesty and common sense approach.
I got the impression that the contractor really didn’t want to work with me. The estimate I received was extremely high for the work and I haven’t been able to find any justification for such a price, which solidified my impression that he didn’t want to work with me.
Good service and Eric the estimator was great.
Very helpful. Lots of good pointers and will definitely use guidance
TOO Expensive!!!!! OMG this was a waste of my time.
Listened and evaluated my needs and gave me honest information.
Hi,
We just received an estimate from Matthew Lucas. ( floor refinish )
He was knowledgeable, efficient and honest. I was impressed.
Thank You,
Name removed
The price that I was quoted was astronomical. I paid less to replace the roof, cutters and down spouts on my entire house. But I appreciate the estimate. Thank you.
Yes, the stamped concrete excavation bothered me when told “Builtway would have no responsibility “
They were well organize on time professionals and very neat cleaned up after themselves. Skilled Craftsman with good problems solving solutions. I would use this company again for any future projects. Thank you so much for job well done.
drop price
Very professional
Appreciate the effort to get an on-site appraisal.
professionalism, dependable, communication workmanship, reliable , courteous.
Very prompt service, friendly, professional and knowledgeable
Good service friendly estimator. Waiting on other quotes to come in before decision is made.
Over priced and time wasting…
I am still waiting to receive an estimate, I do not know yet.
Havent received followup call yet from Matthew.
The service man is very knowledgeable.