2582 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of making appointments and personality of the stylists.
Your employees know how to give good hair cuts and take there time to do it right
Very friendly staff
The staff is friendly, and professional. The wait wasn't too long, and I was out in good time.
The lady who cut my hair only spent 10 minutes on it. When I got home I noticed that my sideburns were uneven and felt that the haircut overall was subpar.
You didn't disappoint me your just not very female friendly. I've been there a few times with my daughters but only for trims which is fine. The staff doesn't blow-dry hair because they say their dryers are mainly for blowing the cut hair off a person. My male friends have regular barbers and for most of my female friends not having their hair dried when they leave is a deal breaker and the staff said as much when I asked if you get many female customers.
I had a coupon from the American Red Cross for a free haircut. I went to the store in Cypress and noticed a sign stating that you needed to show ID with the coupon. I signed in and then waited for about 40 minutes. My name was called, I presented my voucher and ID and was told that that branch would not honor coupons. The Cypress store then needs to remove the notice to show ID when having a coupon - and place a warning to customers that coupons are not valid.
I then proceeded to Huntington Beach store off of Edinger Ave - and was greeted with open arms... and great conversation. The service was great - and we conversed throughout the cut. I will return.
The hair cut is good, but the shampoo and hot towel are great. Sandra always provides great service.
Sports clips is great! An 8 is a high recommendation for me. keep up the good work.
Very friendly personnel, also got the tightest cut so far. I'll be back. Thanks for a good experience.
Sandra is awesome!
Donna wasn't really friendly she didn't try and understand my style and I went in and came out looking the same just with a trim. I asked for a fade and I don't believe she knows how to do that. As well as I tried stricking a conversation but her attitude and her one worded responses made it seem like I was doing her a favor she didn't ask if I wanted the MVP which I did but before I was going to bring it up to her attention she was already making her way to the register. She gave me a punch card which was different than the one I usually receive and she didn't offer the season pass but I will not do it at this location 😔 because I wouldn't want to have to avoid Donna so I'll stick to the Irvine location were I see Trang. I came to this location because I was in the area at that time will not go again.
The stylists at the Goldenwest location are consistently friendly, welcoming, and excellent at their craft. We drive over from Cypress, past several other salons, specifically to get our boys hair cut here.
Great service
The ease of being able to come in and get my haircut whenever I want. The cleanliness of the store is a big one for me. Everyone is very nice to deal with and makes you feel comfortable.
all around great experience.
I really am happy because of the great job Sandra did on my haircut! I will NOT go anywhere else for a haircut - other than Sandra. She is friendly, professional, and above all - she does a great job on my hair. Thanks, Sandra.
My haircut was way uneven. I got a buzz cut and my hairs are all uneven
Speed and simplicity to get an appointment
Sandra at HB location is amazing!
More consistency between Stylists. Maybe encourage them to note what they did, so the next Stylist can provide the same cut.
Easy to check in on the app and Ashley is great at cutting my hair!!
Like being able to check in and select the stylist on my way home from work.
First name removed
Sandra is probably the best stylist I've been to in the last 15 years.
It was all great
Quick, easy to get in. Friendly stylists
Sandra is awesome. Fast and friendly
Easy, fast t and convenient
All the staff are friendly and very respectful
Very prompt and good service