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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wish you had contacted me when you received the conflicting information and I would have been happy to do what was necessary to verify it.
As it turns out, the person you had look at the unit was incorrect in his estimation. I contacted the manufacturer of the system and provided them with the data plate information, and they confirmed that the age in my report is correct. Given that they are the manufacturer, I trust their information is reliable. You are welcome to call the manufacturer yourself to verify it; the company name is International Comfort Products Corp (ICP).