Retention Management
330 S. Warminster Road Suite 358
Hatboro
PA 19040
United States

Customer Testimonials

Report a concern   August 14, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

Anytie I have a question "support" is always quick to respond.

Report a concern   August 7, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

Retention Management Support Team,
In order to thrive and not just survive in the fitness business over the past 29 years, I've relied on strong business allies.
In today's ever changing high tech digital environment, we need to be able to reach out to our membership base in real time.
Your professionalism and high level of customer service continues to amaze me. If I've ever had any questions regarding how to navigate your portal site, someone responded to my emails quickly.
I highly recommend your company to anyone who is trying to increase their member communication and retention. Your company continues to exceed my expectations.
Keep up the great job!
Julian Hauck
Genesis Fitness Centre, President

Report a concern   August 7, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

RM is very easy to use and I know our members are being communicated with with very little effort from us.

Report a concern   May 29, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

I like the retention emails, We get alot of feedback from our members that they enjoy them. We also get a good response from members when we promote a program/special through the emails.

Report a concern   May 29, 2014 — Rated 9 out of 10 by R.M.C. Retention Management
What do you like about our services?

Once the templates are set up is so easy to do. Our patrons love the weekly letters that are sent.

Report a concern   May 28, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

health tips, emails sent to members who have not attended for a while, great customer service that we have received when we have a question or a concern. We love the listen360 program. we have received some very valuable information and feedback from our members.

Report a concern   May 28, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

Exceptional customer service (from Laurie)each and every time I have called in with questions or needs for assistance; easy to follow templates for letters; excellent analytics following eblast campaigns. Our members enjoy receiving the letters!

Report a concern   May 22, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

The support you give to us as a business and the numerous options that help the business stay connected to our customers.

Report a concern   May 21, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

Outstanding customer service. Ever-evolving and improving tools. Tangible positive impact on our business.

Report a concern   May 21, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

The customer service is excellent. Laurie is an excellent manager and is always attentive to her clients' needs.

Report a concern   May 21, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

I like that I don't have to think about it other than the weekly upload. We exert very little effort and it does all the work for us of keeping in touch with members.

Report a concern   May 21, 2014 — Rated 10 out of 10 by R.M.C. Retention Management
What do you like about our services?

Everything..I have been using your product for many, many years

Report a concern   May 21, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

We have enjoyed using Retention Management for many years. The product and professional staff are excellent.

Report a concern   May 21, 2014 — Rated 9 out of 10 by R.M.C. Retention Management
What do you like about our services?

RM has filled in some of the communication gaps that we had with our members. As a municipal recreation/fitness/aquatics facility electronic communication is key with the number of members (over 7000) we have. We are still trying to get more follow-up logistics utilizing the RM recovery reports, much of our challenge is man power. But the membership retention services that RM has provided us have been great!

Report a concern   May 21, 2014 — Rated 9 out of 10 by R.M.C. Retention Management
What do you like about our services?

That you partner with us to make our customers happy. You help make our job easier by providing communications to our members.

Report a concern   May 21, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

ease of use and the retention benefits.

Report a concern   May 21, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

Great customer support and your ability to help technically challenged and graphic design novices like us.

Report a concern   May 21, 2014 — Rated 9 out of 10 by Retention Management Client Retention Management
What do you like about our services?

Easy and effective.

Report a concern   May 21, 2014 — Rated 9 out of 10 by R.M.C. Retention Management
What do you like about our services?

Very prompt customer service. Always willing to go the extra mile.

Report a concern   May 21, 2014 — Rated 10 out of 10 by Retention Management Client Retention Management
What do you like about our services?

I continue to be impressed with the professionalism and prompt attention I receive from the Retention Management Team. The client portal is very user friendly, even for a guy who still uses a dumb flip phone.
The service that your company delivers allows me to keep my members at both clubs informed in real time.
Subscribing to your service is one of the best decisions I've made in my 29 years in the fitness industry.
Keep up the great job!
Julian Hauck
Genesis Fitness Centre, President


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