Customer Testimonials
Hands on customer service from a non-intrusive staff. It is a pleasure to do business with a shop that is not pushy.
Product has improved my knee pain and shin splints significantly. Staff was very friendly and made me feel important. By far, best customer service that I have experienced in a very long time. Staff was very informative and helpful with my questions. Will definitely be returning for future purchases!
Your employees are very attentive and personal. They ask a lot of questions and get you what you need the first time. I have never had to return b/c something did not work or fit. Great Job!
Personal attention, educated fitters - they take the time to make sure the shoe fits properly and explain how the shoe should fit. You know when you leave the store, you have the "right" shoe and fit.
The knowledgeable staff at Fleet Feet is the key. I can buy products anywhere but friendly service and good advise is why I come to Fleet Feet and why I have sent several friends to the Fenton store.
good fittings, reasonable return/exchange policy, friendliness
Quality products. Your extra effort to satisfy the customers needs.
Taking the time to provide an accurate fit when purchasing shoes.
Staff is knowledgable and friendly.
There is a good selection of the latest products and good service.
Very friendly & knowledgable! I also liked that you can test each pair to see the differences and if you buy a pair and they don't work you can take them back - that is great customer service
I like the professional way the employees treat us. They are very knowledgable and because we go there all the time they are personable.
I liked the fitting and analysis of my stride and support needs. Narrowed down a wall of shoes to the ones best for me - made choosing a lot easier. I like that you offer assistance and encouragement. It helps me get started the right way.
My salesrep (Tessa) was very knowledgeable about the different types of shoes and their functionality. After trying on several pairs of shoes, I ended up purchasing the first pair she recommended!! A good running shoe is EASY to find, a good aerobic shoe is HARD to find!!! I'll be back before my shoes birthday!! Thanks again.....
I like the personal service and time they spend with each customer!
Nice staff and good selection of products.
The associate was very helpfull, nice and knowledgeable.
The time and information the employees provide
Liz gave me outstanding service. I bought tennis shoes and a sports bra. She gave me lots of suggestions and options to ensure I bought the right product with the correct fit. She was patient and well versed on the products.
knowledge of products is incredible. The time you all take to fit us with shoes is great.
I loved your service. The individual who helped me was very knowledgeable and helped me to understand why fitting is important and what he was looking for. He was very patient to listen to everything I had to say and showed concern about different concerns I had. He also was willing to answer all of my questions and show me around the store. I never felt like I was bothering him. He was passionate about what he was doing and it made a big difference! Also, the shoes he helped me pick out have already improved the way my run feels.
All employees are customer service oriented.
The individual attention and attention to detail. They really want you to be happy with your purchase & for it to fit your needs.
I had driven down to pick up shoes that were not in stock at the St. Peters store. I had never been in a Fleet Feet before. The associate took the time to talk with me about the shoes I was buying- asking questions that helped confirm I wanted to continue with the same shoe. She also showed me some of your socks and gave me some suggestions. I love the shoes and the socks.
That you take the time to fit each person.
I like that your associates are knowledgeable about the products you carry and I also get friendly service.
The personalized treatment I received. You also have a nice selection of quality merchandise in the store.
Personalized attention to my needs
Great service by knowledgeable people!
Excellent fit and helpful staff.
Erin helped me find a great pair of shoes.
She was patient, efficient and kind.
These shoes are the best fit I have had in years.
Staff really know what they are doing on trying on shoes and how things fit and options to make it fit very comfortably.