based on 51 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Floor along baseboard is pretty discolored. Granted we have a new cleaning person, but this person has set the alarm off a couple of times. The bathroom sinks are beginning to build up a stain around the drain.
The company does a good job, very reliable, service is very good.
quality
The quick response time to service issues,the helpful staff members, and
Tenants are happy with the cleaning work.
The thoroughness of our cleaning person. The willingness to come in later at night
Easy to contact and always helpful when issues come up.... Service Master works to keep the customer serviced.
Always timely. we work very well with our vendor
They are very dependable and professional!
Whatever we ask for is done well.
Quality People, That is the Heart of your Business.
We have noticed inconsistencies with vacuuming, removing trash, etc., and this may be due to different people who come in to substitute for the regular cleaners and do not understand how we need things cleaned in our office. Maybe they can leave notes in our SerivceMaster book whenever they have questions or do not understand what needs to be done.
Always very responsive when questions or concerns arise about your service. Little or no complaints received from all three sites that you service.
Responsible, thorough. When issues come up, they are quickly resolved and managed.
I am still not satisfied with how our floors look. I have mentioned it to the person that is here cleaning and get a response back that she doesn't have time to use the microfiber that have asked to be used. When I use my own microfiber the floors look much better not all streaked. I really don't understand the not having time because I have asked them not to be mopped and use the microfiber that I have brought myself. The use of the Microfiber mop should replace the wet mop, so I really don't understand the time issue
Have repeatedly asked for the floors to be buffed and shined at least 4 times and this has not be addressed. Also, not mopping floors well enough to even get clean for the next day.
Very easy to work with the company and they always do a good job!
Thorough cleaning and willing to go the extra mile when asked. Prompt, courteous and responsive to our needs.
cleaning is quite satisfactory at this time. Curtis is doing a great job!!
The service is very good and quick to respond to issues.
hard working people who accomplish a great deal in the ttime alloted by our contract.
The one issue that comes to mind would be having the same cleaning personal at location. Have had 4 new employees in 16 months.
The cleaning team is very accommodating
It is very detailed.
Dusting of ledges, banister in lobby and offices.
That's a tough one. I would like to see ServiceMaster dedicate more time to cleaning our branch, but that would cost us more money, which we wouldn't approve.
Franchise owners are very responsive whenever we have a specific need. Staff is reliable and competent.
I think that the dusting could improve and also I think the faucets in the bathroom and kitchen should be cleaned around them.
Your price for floor waxing was about double of our usual floor refinisher. So we made a wrong decision to try and use that company again. They dropped the ball Saturday night. So Sunday at 8 am I called your emergency line but no one aswers your "emergency line" or calls back. Just looking if you had someone available to refinish the floor, just a yes or no. Difinetely would understand a no. I left a message with your Procuction Manager Oscar Gonzalez. Still no reply. I had told Stacia how important this week was because of the owners coming in and how particular they are. Today I see the floors did not get mopped. Nor several rugs did not get vacuumed. Some trash cans not emptieed....of all days to fail this was not it.
We have just received new cleaning staff which are not quite up to the standards that we have become accustomed to. I am sure as they learn our needs things will improve.
Thank you Angie for letting us know your thoughts. I will make sure your comments get heard and we will work hard to bring the account back up to the standards we know you expect. I will follow up with you again in 30 days. Best Regards, Jeff Amstutz
So far, I've been very happy with the quality of cleaning from ServiceMaster but I've been most impressed with the level of oversight and followup from ServiceMaster Management.