20 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning standards of the employees that we have had cleaning for us are disappointing. We have been in contact with our local ServiceMaster office, and they have had to make numerous trips out here to document the results of the cleaning. If our office was not obligated by a national contract to utilize ServiceMasters services, we would have found another vendor for cleaning services long ago. I'll say that in the last month or so, it has improved incrementally. It's now a young man handling the cleaning here, and he does a better job (which is to say that it is now mediocre) but his standards are still quite different from our own.
Friendly service personell and attention to detail. All service items covered under contract are completed timely and at the highest quality. No complaints whatsoever.
Very professional, frendly, hard working company. If there is a problem, they take care of it.
Bob is reliable and very, very nice. We feel secure with him in our office.
When we have an issue Brandon and his staff are always very responsive and helpful.
At my home , do more dusting than you do.
Servicemaster is always there when I need them. all work is done in a timely and professional manner
Improved communication when there is a change of cleaning personel.
The team I work with is about the business and always striving to keep the DC and front offices clean.
Service Master is very easy to work with and provides great service at a competetive price. In short, Service Master delivers what they promise.
Cleaning is very thorough and price is reasonable.
CALL BACKS ON THE PHONE. LIST THE DATE ON THE INVOICE WHEN MATERIALS ARE DELLIVERED. LEAVE A COPY OF A DELIVERY TICKET WHEN SUPPLIES ARE DELIVERED AND WHAT IS ELIVERED.
Excellent
sometimes the vacuuming isn't as thorough as we would like
Price, Promptness and a great job.
Consitantly cleaned the same way at high level.
Cleaning could be better. There are some things that we request to be done that are done once, but not again unless we request again, such as cleaning the sink or the inside of the microwave. However you are very reliable and professional.
Very professional; always looks great.
Have checklists to ensure all tasks are completed according to the service contract and make the signed off checklists available for the customer to review.
It seems as though, there are so many things missed...bathroom floors not scrubbed, blinds not wiped down, garbages not emptied, shredders the same...some weeks are good, some are not. The latest person in has done much better, but no consistancy.
Cleaning service is professional, efficient and works with our company to ensure maximum satisfaction.
Very quick addressing issues, friendly staff and always accommodating.
keep your good employees. our facility has had a number of good employees that do great work, but move on to other employment due to low wages, etc.
This affects your continueity of providing good service.
You always respond when needed.
Much improved service than before, but no follow up on issues.
More detail to dusting. They don't get everything.
Employees are committed to doing a good job and responsive to feed back. Work is inspected routinely and adjustments are made accordingly. Employees are always friendly, professional and eager to please.
on time, friendly associates, and the cleaning is great!!!!
Everyone is so nice and the church looks good when the cleaners are finished. I like the fact that ServiceMaster purchases the items we need, such as TP, paper towels, hand soap, etc. and that we don't have to buy cleaning products either.
It would be nice if there was a back up system to have others come and clean when the regular staff can't make it.