Customer Testimonials

The cookies were great!

All the employees went out of their way to make my order special. From the packaging to the shipping I could not have been happier, they are a great bunch.

I was having trouble ordering same day delivery online so I called and she was able to get next day and add more personalized cookies and a balloon. Amazing customer service and very friendly! Then she called when it was delivered. Amazing experience.

Very good customer service! Provided great product in a timely manner and very nice to deal with!

Friendly and I prefer to do it over the phone to ask questions about different arrangements.

The best cookies ever. They made sure that it was delivered early/on time. I will definitely order from them again.

Nice bouquet, delicious cookies

Beautiful cookies. Delivered on time.

The staff was friendly and helpful. The cookies are large and arrived after being mailed in tack.

Great customer service. When I called they were able to answer my questions and address my concerns.

Customer service was great!

The Shelby Twp store goes above and beyond to ensure every customer is satisfied. I have been a loyal customer for years and have never had a bad experience.

The cookies were delivered on time and they were delicious.

Best tasting cookies and beautiful too! My son loves them!

Best customer service, friendly helpful staff…. Ohhhh are the cookies the best ever hands down THE BEST. I had a rush order due to time restraints and they called with a fresh package ready to go. Great presentation

Gorgeous basket and the recipient loved it. Also it was delivered super fast

The driver was excellent, and communication regarding order was spot on!

Everyone is so nice there, and they went above and beyond to get what I needed at a very reasonable price in my opinion because they were specially made for our store so thank you very very much

Fantastic response time and absolutely beautiful product. The recipient loved the gift basket.

I live in southern Illinois so a phone call is the quickest and best way to place an order. The lady who answered the phone was marvelous...quick with several suggestions for just the right gift and extremely helpful! I will definitely consider Cookies by Design for my next gift and hope this lady answers the phone. Sorry I didn't get her name.

Easy to order. Nice presentation, very colorful. Better than pictures online.

Great presentation, quality product (great tasting cookies) and delivery on time as promised!

My husband and ordered a beautiful cookie basket to be delivered to our friend’s son for his birthday and get well after a hospital stay. Not only was the bouquet gorgeous but I got a call and a picture of its delivery to our friend from the owner who delivered them! I have never had anyone go to that extent of customer service! I highly recommend them for any cookie bouquet you may need!! 5 Star!

Beautifully designed and always arrive on time. I will be using them for many holidays and events.

I ordered online from a very reliable website. It was user friendly from start to finish. But most especially, the item was delivered as expected. Thank you, Cookies by Design.

Customer service was excellent!

Helpful in deciding what to choose.

The cookies are beautiful and great arrangement. My daughter said they taste fantastic too.

Ordered as a sympathy gift for a friend. Presentation was beautiful and she said the cookies were delicious.

I live in Chicago and wanted to send a cookie bouquet to my brother and sister-in-law to celebrate the birth of my niece. Everything online that I could have delivered looked so generic. Then I stumbled upon Cookies by Design. Everything from the purchase and customization process online, to the delivery and final product was FANTASTIC! The cookies turned out amazing and it was just the personalized touch I had been looking for. They even personally called me to let me know that the cookies had been delivered. And bonus... My brother said the cookies are delicious! I would definitely use and/or recommend Cookies by Design!