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7219 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of the packers was distracted and chatting quite a bit. So missed packing a few items. I felt really rushed at the end of the move. Like they just wanted to get out of here. I think it resulted in a few things not going where they were suppose to go. The supervisor was pressing me to pay when I didn't think they were completely done.
The young men were clean, professional, curtious and I cannot say enough to describe how welcome they made us feel coming into a new city. They worked fast and id not damage my furniture. I am very happy with the whole experience.
Jake and Kyle were great. Very careful with my furniture and appliances. Efficient, quick. Friendly. Great service. Thanks!
Courtesy, efficiency, and just absolutely wonderful young men !!!! We couldn't have done it without them - they're terrific !!!!!
Professionalism, courteous, great customer service
They worked hard but were careful. Easy to talk with.
Fast and efficient. Movers were courteous and moving plan was well thought out. Efficient!
Movers are respectful, strong, efficient and open to input or changes in a plan.
professional; nice guys friendly and efficient
this was my third time hiring MHM and i had told the intake guy (chad) what my concerns were. He told the lead guy on the crew, and i was assured that the team would hustle. there was one guy who DID NOT HUSTLE. When i complained to the lead guy, he said "yeah, we all agree. he got chewed out on the drive over. he's gonna get a dud card instead of a stud card." I don't feel i should have been charged full rate for him. Also, I ended up with some broken items that I am astonished that the guys didn't mention. All seem to be items they would have noticed (the whole reason we pay so much for you guys is for the endless wrapping and padding).... Damaged/broken items: the trunk was broken off of my 80+ pound elephant statue (the trunk was sitting about two feet away); two pictures had broken glass; one file cabinet had been dropped and dented on the top corner, now making it difficult to open all of the drawers; another file cabinet had a key in the lock - the key was snapped off and now i can't open the files at all - i have to call a locksmith. i know i signed off on things but there was no way to see all of the items til the next morning. other than the one dud and the broken items, the guys were very friendly and they worked their butts off.
Prompt, friendly, energetic service; very nice workers.
I like everything about your services. Prompt, effective, efficient, great follow-through and professionalism and you just get the job done without messing around!
I thought I was hiring two experienced movers but I got one fantastic mover(JP) and one in training (Prince). The trainee lacked initiative...true strength and any natural organizational skills. The trainee slowed down the process and should not have been part of a two man team. He said he has been on the job 2 months or so . I think thats a pretty long learning curve. I dont know your policy but next time I would request two EXPERIENCED movers. That being said the Mentor (JP) was very very good. Both were friendly courteous and pleasent to have working for us.
On time and very professional. Made moving a breeze and a lot les stressful.
They were on time, called ahead of time and were very professional. They were also quick with packing and pleasant to talk with
Flexibility most of all. Professional, wonderful staff. All around GREAT company. I would recommend you to anyone who needs top notch movers.
Very careful!
The young men were extremely polite and efficient. Both PJ and Martin were able to fit all my furniture in the 2 PODS I had. I only wish I could hire them to unload for me when I get to Spokane, Washington.
Loading of truck took too long. I've moved many times, and not always with "professional movers", but always with only 2 men and this was longest move. I found boxes maked FRAGILE in red ink placed on their side. Items I wanted in house left in garage. Some of these items were first placed their then returned to house when I pointed this out. Then other items clearly meant for garage were left in house. I didn't appreciate the ramboard being left in upstairs bedroom. It should have been carried down to garage. Overall, the price of moving with your company will keep me from using them again. I had most items packed, padded, and placed in garage in hopes of "speedy" move. However, the guys were given a timeline and they were sticking to it in order to make company money. My move could easily have been done in 4 hrs.
Great personal friendly service. Ability to follow directions
Professionalism and very courteous individuals.
Nice, clean-cut. polite, careful with my things, delivered swiftly and where I asked them to place them. Could ask no more.
Also they were cheerful on a day that was very traumatic for me!
Thanks, guys,may you have a great future! Judie Crum
Excellent service, Jessie and Heather did an outstanding job.
Be sure the final bill is correct.I had to pay a second bill, because the first bill did not include all charges
Prompt. Knowlegable. Reasonable rates. Polite staff. Everything. Very pleased
Your follow up was excellent even after we had problems. We really appreciated you coming back to take care of the missed piece at no charge. Your guys were very courteous too!
thanks, First name removed
Excellent in every phase of the move. Movers were on time, courteous, handled items with care, and worked very well together to make our move a very positive experience.
Both Mauriscio and John were both trying to work quickly but carefully. Respectful and polite. Patience and listen's well.
I have told them when I unpack I would like to have them both back.
Very friendly, professional and efficient service. Very polite and helpful, a real pleasure!
on time, professional and courteous