based on 37 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is friendly and knows our dog by name. Llke periodic report cards and photos. Facility is clean and does not have an odor.
very profesional clean and very nice people
The folks showing us around during the meet & greet were absolutely great! I felt like they asked all the right questions and I love that you all separate dogs based on their demeanor. The meet and greet process is wonderful.
The only issue I had was the amount of dogs per staff member. Unfortunately one of my dogs needs a bit more attention and can be a little reactive when he feels anxious, we are working with him on that. On a slow day with minimal dogs, I feel like he would do well. But a staff member mentioned that on busy days, there can possibly be up to 39 dogs in a single room. I feel uncomfortable with the idea of a packed room and only one staff member managing that. I feel like that's a lot to ask of someone and can lead to issues between dogs.
This was the only reason I wouldn't be bringing both of my dogs here.
Franie and I are greeted warmly when we come in the door. Franie is monitored by the staff every time she is there. There are four screens for the dogs. The large are not in with the small. You can view these screens in the lobby.
Most importantly, when the dogs go "potty" in their room, it doesn't matter how many dogs are in there. The mess is cleaned immediately. There is no urine or fecal order in the place...ever!
Our veterinarian takes his dog to Dogtopia and that says volumes to me.
I like that my dog gets to socialize with other dogs in a safe/ monitored environment and that I can see how my pup is doing when we are away from each other.
They are always friendly and remember both me and my dogs. I have an extremely high energy dog and they treat her so well and always so kind to her.
Every time I pick Honey up, I get a detailed report of how she was that day! There can be so many dogs there in one day, so I love the fact that no matter what is going on, they are really paying attention to her! They are so friendly to me and are always flexible with my appointments. Honey looses her mind with excitement when she sees the employees and she is very selective, so I know they are just really amazing people!
The staff was very patient and attentive to my nervous and anxious puppy. They were very flexible with helping him get situated and offered options to baby step his visits until he's more comfortable. It's a very professional and kind level of care. Highly recommend and cannot wait to get my puppy a chance to enjoy daycare and boarding there. Thank you!
staff is friendly, place is clean, webcams and easy to book app
The staff is amazing! They are extremely knowledgeable and LOVE dogs. Cash is always so excited to go and has fun playing with his friends.
Timely and attentive to my dog. He loved it we will definitely be coming back!!!!
I like that my dog plays for several hours of the day instead of being cooped up in a pen or run for most of the day and only playing for half an hour a couple times each day. The ability to watch her on the webcam to see how she is doing (especially since she is new to daycare) is a nice bonus.
How you care for Storm.
Friendly staff who know the dogs;clean facilities
Staff is very friendly and my dog seems to love the staff as well.
The staff is awesome. Very friendly and show a lot of care and affection towards the dogs.
Laura is an excellent groomer.
The front desk is very nice and helpful.
I like everything about Dogtopia, friendly attentive staff.
Good all around care.
Amazing staff, professional services and protocols in place to keep all safe.
I truly loved everything about Dogtopia.
The friendly staff that answered my first call, the ease of their app, uploading documents & scheduling. The “meet & greet” was even awesome!
I felt no stress or anxiety when leaving my puppy for the day. I will definitely use them in the near future.
I wish for a Dogtopia location near Myrtle Beach / Pawleys island South Carolina.
North Raleigh, Dogtopia is excellent!
Thank you,
HMB & Cane (Golden Retriever 5 mo.)
I love your staff, Radar feels so at home there.
As soon as he realizes where he is going, he can't get out of the car fast enough.
My first visit back after a hiatus. My two dogs were very happy and the usual bad odor and dirty feet were much better!!!! Thank you so much for making their visit back happen quickly so I may attend to family emergency far away. Love your family vibe!!!
Everyone is very kind and caring and treats my dog like their own. I couldn’t ask for a better experience so far.
Clear, frequent communication. A real interest in the health and happiness of our dog. Friendly staff that knows us by name.
While it kept my dog entertained for the day, your space would hugely benefit from any type of outdoor space. I do not like my dog going to the bathroom indoors, he will learn to do so at home.
The hours are great and adding spa services was helpful
Everyone is very nice and professional. I appreciate how caring they are with my dog!
Very friendly and easy to work with. Great explanation of services and process.
Outstanding customer service and care!
All the staff are super friendly and we love being able to see our pups on the webcams.