based on 5198 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More selection with available sizes
ZACK at birkdale village is awesome. I came in and within 20 minutes I walked out with a perfect pair of shoes for training. He provided great detail on my step anatomy and feet, giving me some added education I honestly thought I needed! I thought each pair of shoes he brought out after my fitting all were amazing but the first pair I put on felt like a dream and were his recommendation. I wish there were more Zack’s in retail because he was AWESOME
Staff was friendly and helpful, they helped me find shoes tailored to my needs.
I walk a lot on concrete and the shoes are great
Selection. Knowledge. Willing to say “I don’t know”. Patience.
Was great at explaining and informing me about the different shoes.
Great, no fantastic customer service
My feet have not felt this good in a long time! Both of my feet have been broken and time has taken it's toll. The right shoes with your expert help has me looking forward to being active again. Thanks
Very nice clean store! It was a very busy business day but we were greeted and helped in a very polite professional manner. We purchased Hoka’s for my husband and he is very impressed with their comfort. Our sales man was knowledgeable and efficient. We will definitely go back in the near future!
Great service
The customer service was amazing!
Associate who helped was very informative and knowledgeable about different types of shoes that fit best for my foot.
Shoes and inserts, but socks are pretty expensive at $18 for a pair. You
Very knowledgeable staff! Appreciate the level of attention to my feet needs.
Very efficient. Didn’t have the color and quickly had a pair transferred from another store. Service was impressive!
The store was just amazing! The young lady that helped me with my purchase was very knowledgeable, and very friendly!
Excellent
I like that there are people who help you find a pair of shoes. They ask questions and scan your feet which also helps to find the right shoes.
Staff was very helpful and knowledgeable. Had a wife variety of shoes to pick from.
This associate was fantastic and very patient!!!!
I loved the way he asked about shoes and colors.
He was very good in asking what type of running I did.
All the staff have been so helpful.
First time in your store - and everyone was so very pleasant, knowledgeable and helpful :) happy with my purchase.
We were visiting from out of town and dylan was so helpful in finding me the perfect shoes! I didn’t feel rushed, he was informative and friendly and i couldn’t be happier with the shoes i took home.
Good selection, great customer service
Linda’s passion for shoes and attention to getting us just what we needed impressed me.
Very personalized and I always feel good about my purchases. Arthur was great!
The quality of the Brook sneakers
Quality products and great customer service! Steve and his staff are so helpful and knowledgeable! They are so attentive with every customer to make sure we get what we need. 5 star service every time!
Always a great, easy experience!!!
Katherine was awesome and took all the time we needed to make sure we got the proper fit & a shoe we liked. All the staff at the Pensacola staff were great!!