based on 12726 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A variety of brands to fit the many feet-related issues. Mike was very knowledgeable, great descriptions, narrowed selections to my needs. Besides selecting a perfect sneaker, came away much more knowledgeable if sneaker construction. Thank you,
The sales person was very attentive and wasn’t pushy, very helpful. I will recommend to all my coworkers and family. Prices were comparable to online and other stores.👍
Representative listened
The one on one experience and not feeling rushed. The shoes felt amazing during my run this am!
It's comforting to know that while I workout that I'm the appropriate shoes, there's no guessing or wondering.
Thank you very much! Fleet Feet, Gaithersburg loves to hear from our customers. Thank you for taking your time to complete our survey. Your insight into our products and services are extremely important to us. With greater insight into our customer’s experience, we can find ways to improve your experience. We are always striving to be better
The personalized customer service is the best. Staff is friendly and well-trained and they are always ready and willing to help with whatever you are looking for.
Everything feels personalized. They really want to know all about you so they can get you the right running shoes. I love this store!
Great fit
Personal attention
The sales representative was very attentive, yet I felt no pressure in making any purchase. Of course, because of the above I was very comfortable making the purchases that I did 😊
Huge selection of shoes for a variety of foot types. Extremely knowledgeable staff who are also very non-judgmental if you are not a runner. The staff is very dedicated to helping you find the perfect fit for whatever the intended use is.
Customer service is great. Staff is knowledgeable.
Great selection of shoes, running gear, socks etc
Andrew was very helpful and I will go back for more shoes from now on, personal attention to a customer's needs is greatly appreciated. Thank you for all the help
i appreciated the warm greeting I received from several sales associates when I walked in the door. I immediately received help and never felt rushed during the process of buying two pair of shoes. It was such a nice experience on day when it made a great deal of difference.
Esther Preston
Products were good. The service was exceptional
always excellent/expert assistance---never miss on perfect fit and choice of product----my go to place !!!!!!
I am 82 and have to wear supportive shoes. I find the running/ walking shoes give me the support I need. I go to fleet feet because they know what fits and will give me what i need to fit my needs. I don't run , however I have worn shoes sold at fleet feet for years.
I recommend fleet feet for your needs highly they are pleasant and knowledgeable.
Joyce c
Fleet Feet is all about the personalization of your purchases. By the time you are done, you KNOW you have the right items to precisely fit your needs. Great people!
Great personal service!
I like that your sales associates know about running, and are runners themselves, because they can help guide those of us who are newer to the sport, when we have questions or issues. I also LOVE the customer service 😊
Excellent service selecting shoes and inner soles
Great staff, super helpful and offered a variety of shoes for my needs!
Customer service and shoe knowledge
One on one personal service. Knowledgeable staff. Great job assisting us with our running shoes needs.
knowledge, friendly, just a great place to get help in getting shoes and questions answered.
Great service, awesome shoes!!
That you carry the Brooks line
I was a walk in and received very personal service. My feet were scanned and several options were offered. I also needed an insert and this was personally selected for me and explained how they worked. It was like I was the only one in the store.
Helpful and knowledgeable sales staff, keeping my sho info on file, great merchandise.
They make you feel valued as a consumer and they are very knowledgeable