Coldwell Banker Seal - Lake Oswego Office
4200 SW Mercantile Dr
Lake Oswego
OR 97035
United States

Average rating: 9.1 out of 10 based on 9 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 7, 2016 — Rated 6 out of 10 by N.V. Coldwell Banker Seal - Lake Oswego Office
How did we disappoint you and what can we do to make things right?

Over all our interactions with Susan were positive..My husband ended up being a difficult client (long year of cancer and several near death hospitalizations) He didn't always believe she had our best interests at heart. We needed to have a strong very communicative person with a strong positive attitude. She seemed to busy most of the time and left us hanging without information. The sales process has changed dramatically over the last 20 years and quite honestly, we have only bought and sold two other times in our 49 year marriage so between the illness and spotty information about the process we felt overwhelmed. We needed straight forward communication and she only spoke to her 30 years in the business. A couple of incidents happened, one where we had a time limit on the 4th of July to submit an a counter offer. She said the form was coming right now. It came about an hour later just as I was going out the door. I was late, so I just signed the documents and sent back. I assumed they were the right forms. The wrong form had been sent. I had signed form to accept their offer. Granted I should have noticed, but I didn't and I take that responsibility. What bothered us the most is that she didn't take responsibilty and offer an apology or reassurance. That happened a couple of other times, but they were minor and I just wrote them off as mistakes I could understand. They were not acknowledged in any other words, except, "I don't know what happened". I might sound a little harsh, but I was in sales for about 40 years and I believe that you zero in on the person's needs and personalities and change your sales approach to close the sale. And always do the right thing...like saying "I'm sorry" when something happens under your watch. We probably won't choose her again...our communications style don't match. In the over all picture. She really puts in the time...works long hours and long weeks. This whole process is overwhelming hard.

Report a concern   August 2, 2016 — Rated 10 out of 10 by R.R.L.T. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Efficient,knowledgeable ,personable,listening to customers needs.
We found Susant fabulous to work with!!

Report a concern   August 31, 2015 — Rated 10 out of 10 by C.S.A. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

I like working with Susan.

Report a concern   July 28, 2015 — Rated 9 out of 10 by Ellen J. Arnston Trust Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Susan was very professional and motivated. She held numerous open houses and also advised us on items to address to make the house more marketable.

Report a concern   April 20, 2015 — Rated 10 out of 10 by Ian Gordon Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Susan went from broker to friend in 60 seconds! She invested all the time necessary to understand us and what we were looking for. And if truth be told, it was really to expose us to lots of areas and help us really decide what we were looking for.

Report a concern   February 24, 2015 — Rated 10 out of 10 by M.M. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

It was able to take care of all the twists and turns of a real estate transaction. We were out of state at the time and Susan kept us informed of all the action and was able to bring in the necessary people to take care of the house repairs that were necessary to close the deal.
Thank you, Susan.

Report a concern   January 7, 2015 — Rated 9 out of 10 by J.K. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Professionalism

Report a concern   October 17, 2014 — Rated 9 out of 10 by R.J.M. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Friendly, Efficient, Responsive.

Report a concern   February 21, 2014 — Rated 9 out of 10 by R.G. Coldwell Banker Seal - Lake Oswego Office
What do you like about our real estate services?

Susan was most attentive and helpful guiding us carefully through the entire process. We were given instruction from 'day one' on what to expect.

Her professionalism was most appreciated. Susan is a delight!


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