College Hunks Hauling Junk and College Hunks Moving of Austin, TX
9900 McNeil Dr #8311
Austin
TX 78750
United States

Average rating: 8.9 out of 10 based on 197 ratings.

What our loyal clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2014 — Rated 8 out of 10 by M.K. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What could we do to improve?

Only moved one item which was for donation. With that in mind service was good.

Report a concern   July 26, 2014 — Rated 7 out of 10 by F.T. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What could we do to improve?

They did a great job with everything and made it easy to arrange removal quickly. However taking away a few items cost about 1/3 of what I paid to move the entire rest of my house so it's extremely expensive.

Report a concern   July 25, 2014 — Rated 8 out of 10 by R.L. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What could we do to improve?

Lower price

Report a concern   July 24, 2014 — Rated 6 out of 10 by A.B. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

I was told by corporate that there was a 10% discount for loads taken to Goodwill. I even called the sales representative to show the men picking up my belongings that I was supposed to receive the discount, but their manager of the location said that 'they didn't know of this so couldn't honor it'. Then they wouldn't honor the $10 off for booking on-line because the goods were going to Goodwill, not being moved - the website says nothing of this. They also used my Yemp deal with hesitation, which I basically begged them to honor, since I'd already purchased the Yelp deal.

I was very dissatisfied in the cohesiveness and overall understanding of the 'deals', 'coupons', and statements that weren't honored between corporate and the location that I used.

Report a concern   July 23, 2014 — Rated 0 out of 10 by B.T. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

The crew was not remotely equipped to handle the task--they should have had the necessary tools (i.e. wheelbarrows) to do the job. (Hmmm...Junk removal company = wheelbarrows? What a concept!!) Their work would have gone much faster and more efficiently. Instead, they ended up using our home's recycling bin to carry the junk to the truck. Seriously???

On top of that, their estimate of one load was considerably off the mark when I was informed when they had finished that it would require another truck to pick up the remaining junk--- which would have amounted to less than a pickup truck bed. At a cost of $250+? No thanks. Since you were unable to complete the job at a reasonable cost, I have to rent a truck to take the remainder to the dump myself this weekend, as we have an open house on Sunday.

Report a concern   July 20, 2014 — Rated 5 out of 10 by W.B. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

Very expensive cost when donating to charity.

Report a concern   July 20, 2014 — Rated 6 out of 10 by K.D. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

I only had one hour of work (which was done well), but I was required to pay for two hours minimum. For smaller apartments two hours of time is just too much. Regardless of the quality of service, paying for unused time is a waste of money.

Report a concern   July 20, 2014 — Rated 5 out of 10 by K.M. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

I gave the man on the phone at the "call center" the details of what I had for pickup. He said a half truck would be plenty of room. Not knowing what the trucks would hold, I assumed he was the expert and took his recommendation. When the drivers arrived, they were only able to remove a portion of the belongings, AND charged me more than was quoted due to the fact that the truck was scheduled to hold less than they were told.
There needs to b a local contact number to call. When I inquired about a local number, the man at the "call center", impolitely informed me that if the "local offices had a contact number, they wouldn't be able to get anything done because they'd be on the phone all the time". Perhaps there needs to be some training of phone personnel.

Report a concern   July 18, 2014 — Rated 10 out of 10 by Banigan, Deborah College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

From their fast response to the initial inquiry, to the proactive appointment confirmation, then the pre-pick up call notification and on-time arrival, could not have been a better experience. The crew was pleasant, professional and fast.

Report a concern   July 15, 2014 — Rated 10 out of 10 by B.A. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

They were prompt courteous, and efficient

Report a concern   July 15, 2014 — Rated 10 out of 10 by P.M. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

Don't have to separate stuff being donated and stuff that is junk.

Report a concern   July 14, 2014 — Rated 1 out of 10 by W.G. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

Late and costs was much higher than person on phone estimated

Report a concern   July 14, 2014 — Rated 10 out of 10 by B.N. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

On time, courteous and quick.

Report a concern   July 14, 2014 — Rated 10 out of 10 by S.C. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

They did what I expected them to do with no surprises.

Report a concern   July 13, 2014 — Rated 10 out of 10 by Woulf, Elisa College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

The guys were early for arrival, worked hard and quickly, were in good shape, clean look, friendly. Really couldn't have asked for better movers. We would recommend them to anyone.

Report a concern   July 12, 2014 — Rated 10 out of 10 by L.S. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

It was as advertised. They showed up on time, took apart a large computer desk for me, and had it and the other item loaded in no time. Their attitude was friendly and professional. I was very grateful that they were able to show up on the same day I called.

Report a concern   July 11, 2014 — Rated 9 out of 10 by W.C. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

No stress for me.

Report a concern   July 10, 2014 — Rated 10 out of 10 by R.P. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

Randy was very responsive to my request for quote and his team removed my items quickly without incident.

Report a concern   July 10, 2014 — Rated 4 out of 10 by P.C. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
How did we disappoint you and what can we do to make things right?

The guys who came were very nice and friendly, but the price was over double of the quote online. Frankly, I have had professional movers who utilize the space and pack their vehicle more efficiently. I was glad to get rid of the stuff, but you charge too much.

Report a concern   July 8, 2014 — Rated 9 out of 10 by S.H. College Hunks Hauling Junk and College Hunks Moving of Austin, TX
What do you like about our stress-free service?

Quick! But a little pricey.


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