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Cheryl - Thank you for you feedback about the difficulties that you had with your recent purchase. I have been trying to track down exactly what happened but have been unable to. Please rest assured that your shoes ARE returnable if your orthotic doesn't work. We can often trim up an orthotic if it doesn't fit well so that it will fit.
As to why the sale was marked "final sale" - the only thing I can think of is that shoes "on sale" are non-returnable (there is a sign indicating that at the cash desk) and I did see that you received a $10 discount. If the discount was because you had an on-line coupon the above should not apply.
Bottom line is that I apologize for the mix up and will happily refund the shoes if they are not working well for you.
Toledo Foot Solutions.