177 ratings.based on
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have attempted to reach our client by phone and by email. Our inspector was attempting to help our client with information that may be important to them by suggesting that they hire a qualified septic and well inspector to inspect those items. They employed our company to do the home inspection; they were sent a confirmation email and an electronic contract which outlines our services and they returned the contact signed. There was no reference that a septic and/or well inspection were included in our inspection. Their agent should have advised them to have those inspections and that we could have scheduled them for them at the same time. But, they are different inspectors. There is no reason why they would think that those inspections should be included in our fees. Our inspector said that they seemed to be very happy with the inspection and very happy about the $10 discount when they did not have the correct cash for payment.
We believe their anger is misplaced.