- Phone: 630.324.8400
- Visit Website
960 ratings.
based onWhat our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
QUICK ANSWERS.
Always call back with an answer willing to help
You always have an answer to my questions.
The topic never comes up. Not happy about the recent changes concerning fines!! I don't need more Big Brother!!
I always receive prompt service.
How responsive everyone is when I have a problem or question.
Easy to work with
Variety and easy to reach most of the time.
Very difficult to reach by phone and calls are not returned promptly or at all
The staff is understanding and knowledgable concerning are real estate industry in our locale and try very hard to make sure that we as brokers are fully informed of all or any changes in our profession. The board is their to protect and too make us better.
Lower the fees! Seriously every year they just going up, it is ridiculous!
The bill should be itemized and not one lump sump and then itemized after payment.
There should be only one director running the show (too much overhead).
The password for MLS is being changed too often and does not allow you to choose passwords from the past!? How many passwords do i have too remember !
We should be able too renew our cards at the box unlimited amount of times in the raw without doing it at the computer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! right now we can only do it twice or three times.
Good website, education options
I work full time, there are not a lot of opportunities at the Tinley location for me to take in class designation courses or continuing education without taking the day off.
I love all the information about classes, tech information, ease of use.
Run very Professionally. Answers pretty quick.
Freindly and Knowledgable.
Very comprehensive. Education training covers a broad range of topics. Staff is very friendly and responsive.
The patient and time given to answer questions.
service is prompt and courteous and efficient,
ease of business
always up to date on making my job easier
Professional, fast and courteous responses.
Our association is forward thinking and has pulled in so many helpful programs. We receive a lot of services for our very reasonable fees. Probably one of the benefits for working with such a huge organization.
Current information. Classes that are available. Quick responses.
Customer service is moderate. Phones I never answered it always goes into voicemail. When a phone is answered the person on the other and always sounds like you're bothering them. They never smile when they talk to you. Immediate reaction is always to direct you to the website so they don't have to help you. They do not have a sense that we are their clients.
When dealing in customer service client relationships are first and foremost. Realtors are your clients. Personnel that answer the phones should treat
Realtors as their clients as opposed to treating them like they are an imposition
Helpful, Friendly and responsive in a timely manner.
The availability of online access.
The personnel are well trained and do all to provide help...
Bring back one day codes