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What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your comment. I'm glad that you and my Center Director were able to discuss your concerns in depth yesterday. I understand that my Center Director reported that he had met with your son's instructor to discuss your son's concern and review best practices and ways to strengthen her table management skills to better serve your son. We also proposed having your son work with another reading teacher. I agree with your decision to wait-and-see for now and not make any changes since your son, other than the waiting part, likes his teacher. Good news!
Thank you for your feedback and openness to discuss your concerns with us.
Thank you for your comments. As we discussed earlier today, I regret that our writing instructor did not meet your son's expectations and needs. My sincere apologies. Your son has ended his writing program with us but has just started our reading program. (Thank you for giving us a chance to better serve your son!) Please know that my Center Directors and I personally encourage and welcome your son's and your feedback, in particular concerns and issues, so that we can immediately address them.
Thank you for making the time today to discuss your concerns with me.
Thank you for taking the time to discuss your concerns and frustrations with me. Your son jumped more than one full grade level from his starting point but he still did not quite get up to his grade level. We had hoped that your son would continue with his math instruction but we are glad that he has started reading instruction with us.
Please know that my instructors and I are fully committed to your son's academic growth and success.