Sylvan of Mililani
Town Center of Mililani 95-1249 Meheula Parkway
Mililani
Hawaii 96789
United States

Average rating: 8.6 out of 10 based on 139 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 23, 2016 — Rated 9 out of 10 by N.H. Sylvan of Mililani
What do you like about our services?

Has STEM

Report a concern   September 27, 2016 — Rated 10 out of 10 by H.F. Sylvan of Mililani
What do you like about our services?

My child enjoyed leading!! He loved it!!! It was just a little too costly for us. Wish you had a math program like robotics. He loves math and wants to do math with other kids but no programs did his age. He is 12.

Report a concern   September 25, 2016 — Rated 10 out of 10 by L.H. Sylvan of Mililani
What do you like about our services?

We are very pleased with Sylvan services. Very well school with
Happy teachers & staff. We will be continuing my boys robotics classes.

Report a concern   September 20, 2016 — Rated 7 out of 10 by M.S. Sylvan of Mililani
What could we do to improve?

Provide more tutoring for college entry tests and board exams.

Report a concern   August 29, 2016 — Rated 10 out of 10 by S.K. Sylvan of Mililani
What do you like about our services?

Friendly staffs and very caring to your needs

Report a concern   August 8, 2016 — Rated 10 out of 10 by Kathy And Allen Price Sylvan of Mililani
What do you like about our services?

I like the small group/individual attention given to my children who attend Sylvan of Mililani. They enjoyed the robotics sessions and also learned better math and writing techniques.

Report a concern   July 27, 2016 — Rated 10 out of 10 by L.D.V. Sylvan of Mililani
What do you like about our services?

Everything

Report a concern   July 21, 2016 — Rated 10 out of 10 by M.A. Sylvan of Mililani
What do you like about our services?

You offer more than just academic classes, like the hands on experience.

Report a concern   July 11, 2016 — Rated 10 out of 10 by L.A. Sylvan of Mililani
What do you like about our services?

Wonderful learning environment. You can tell everyone is committed to helping your child suceed.

Report a concern   July 5, 2016 — Rated 9 out of 10 by J.T. Sylvan of Mililani
What do you like about our services?

How flexible they are.

Report a concern   June 28, 2016 — Rated 7 out of 10 by D.S. Sylvan of Mililani
What could we do to improve?

My child is four years of age. She goes in and comes out and we have no idea what she worked on. We don't know what to do to support what she learns at home. Lack of communication is my concern. I pay the same amount monthly for 2 hours weekly as I pay for full time private school. We will give it one more month to see if we notice anything worth this investment.
Name removed

Response from Sylvan of Mililani:

Thank you for your comments and thank you for discussing your concerns with me earlier this evening. To recap, we discussed how you'll work with Center Director Tobin to better navigate the MySylvan website, which reports your grandchild's current and past Sylvan Learning instruction details as well as provides links to resources that you can use at home to supplement your grandchild's instruction with us. We also discussed the Progress Conferences I have with parents/grandparents after every 12 hours of classes. The Conferences give me an opportunity: 1) to learn more about your academic goals for your student; 2) to discuss in detail your student's past, current, and future instruction; and 3) to address any concerns you might have. Finally, I always end the Progress Conferences by asking that you not wait for these every-12-class conferences especially if there is a problem or concern, that I am always available live, by phone, and by email. I look forward to our first Conference in early July.

Best regards,

George Naito
Executive Director

Report a concern   June 23, 2016 — Rated 10 out of 10 by Dianne Taylor Sylvan of Mililani
What do you like about our services?

My daughter enjoys it. And she's not easy to please!!

Report a concern   June 13, 2016 — Rated 4 out of 10 by I.B. Sylvan of Mililani
How did we disappoint you and what can we do to make things right?

The teacher did not seem to have control of the class. There were three brothers enrolled and they were always playing around with each other causing unnecessary distractions.

The students should also have their own building kits, sharing does not work at all when one is playing around and or dominating the project.

Response from Sylvan of Mililani:

Thank you very much for your comments. We encourage enthusiasm and excited sharing of ideas and observations among our students as they create their robots. Such idea sharing and working with a partner to together build a robot are key components of our small-group instruction model. But, as we discussed, there were times when the brothers were overly enthusiastic and their behavior distracted your daughter. Distracted or not, your daughter completed all six of her projects and was clearly pleased with her creations as she discussed them with you at the end of each class.

As we also discussed, your daughter's quiet demeanor in no way restrains her inner strength and assertiveness, which she demonstrated in her interactions with the brothers.

Again, thank you for your frank feedback. Finally I'm very pleased that you are considering one of our academic programs for your daughter. We look forward to working with your daughter again.

Sincerely,

George Naito
Executive Director

Report a concern   June 2, 2016 — Rated 10 out of 10 by T.G. Sylvan of Mililani
What do you like about our services?

How it is a one on one teaching environment which helps the children learn better.

Report a concern   April 13, 2016 — Rated 10 out of 10 by D.K. Sylvan of Mililani
What do you like about our services?

You have a very friendly and knowledgeable staff. The directors are very approachable and they work with the parent when there may be problems or concerns with a child's learning.

Report a concern   April 5, 2016 — Rated 10 out of 10 by D.H. Sylvan of Mililani
What do you like about our services?

This is our second time with Sylvan. Both experiences have been extremely professional and pleasant. The instructors fit the needs of my daughter.

Report a concern   April 1, 2016 — Rated 8 out of 10 by D.J. Sylvan of Mililani
What could we do to improve?

My daughter gets a different teacher each session. She sees the teacher see likes but he is helping another group??

Response from Sylvan of Mililani:

Thank you for your feedback! I apologize that your daughter does not have her preferred teacher. We were not aware that she had a preference.

We train and certify all are teachers so please know that your daughter is receiving the highest quality instruction no matter who her teacher is. Working with more than one teacher exposes students to different teaching styles, which can translate to success in school as students will have different teachers throughout their academic career.

I've been trying to contact you to learn who your daughter's preferred teacher is. Although I can't guarantee we can match your daughter with her preferred teacher, we'll do our best to make this happen.

Again, thank you for your comments.

Best regards,

George Naito
Executive Director

Report a concern   March 18, 2016 — Rated 10 out of 10 by Marissa Jung Guerrero Sylvan of Mililani
What do you like about our services?

My son is definitely improving in his school work after attending Sylvan. The staff is very friendly and helpful.

Report a concern   March 15, 2016 — Rated 9 out of 10 by J.H. Sylvan of Mililani
What do you like about our services?

Very personable and easy to work with. And I feel like my child is recieving the help she needs.

Report a concern   March 1, 2016 — Rated 5 out of 10 by H.E. Sylvan of Mililani
How did we disappoint you and what can we do to make things right?

It's still too early to see results. Son still has to rely on us to get his answers.


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