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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your comments and thank you for discussing your concerns with me earlier this evening. To recap, we discussed how you'll work with Center Director Tobin to better navigate the MySylvan website, which reports your grandchild's current and past Sylvan Learning instruction details as well as provides links to resources that you can use at home to supplement your grandchild's instruction with us. We also discussed the Progress Conferences I have with parents/grandparents after every 12 hours of classes. The Conferences give me an opportunity: 1) to learn more about your academic goals for your student; 2) to discuss in detail your student's past, current, and future instruction; and 3) to address any concerns you might have. Finally, I always end the Progress Conferences by asking that you not wait for these every-12-class conferences especially if there is a problem or concern, that I am always available live, by phone, and by email. I look forward to our first Conference in early July.
Thank you very much for your comments. We encourage enthusiasm and excited sharing of ideas and observations among our students as they create their robots. Such idea sharing and working with a partner to together build a robot are key components of our small-group instruction model. But, as we discussed, there were times when the brothers were overly enthusiastic and their behavior distracted your daughter. Distracted or not, your daughter completed all six of her projects and was clearly pleased with her creations as she discussed them with you at the end of each class.
As we also discussed, your daughter's quiet demeanor in no way restrains her inner strength and assertiveness, which she demonstrated in her interactions with the brothers.
Again, thank you for your frank feedback. Finally I'm very pleased that you are considering one of our academic programs for your daughter. We look forward to working with your daughter again.
Thank you for your feedback! I apologize that your daughter does not have her preferred teacher. We were not aware that she had a preference.
We train and certify all are teachers so please know that your daughter is receiving the highest quality instruction no matter who her teacher is. Working with more than one teacher exposes students to different teaching styles, which can translate to success in school as students will have different teachers throughout their academic career.
I've been trying to contact you to learn who your daughter's preferred teacher is. Although I can't guarantee we can match your daughter with her preferred teacher, we'll do our best to make this happen.
Again, thank you for your comments.
Thank you for your comment. As we discussed yesterday, it was absolutely my fault that you misunderstood our policy regarding scheduling and billing. I believe our chat and an earlier conversation your wife had with my Center Director have cleared up the confusion I caused with the wrong information I gave you back in December. Great to hear that your son continues to enjoy Sylvan Learning!