Hi Michelle! Thank you for being such a loyal long-time client of ours. We appreciate you and look forward to seeing you at your next appt! -Sam

Good Morning Jarrett, Our booking system is connected to our scheduling system and unfortunately we have no sway on how it functions. The online booking system works well for people that have flexibility because there usually needs to be an adjustment to the start time or session length. Otherwise, calling is best when you have specific needs. The system cannot tell the true availability that maximizes a therapists schedule, this is why we direct people to call if they are having issues online. Our apologies for your experience and we really appreciate your feedback. We strive to make our clients booking experiences as convenient as possible. Again, thank you for your feedback, we hope you have a great day. - Francis, Assistant Manager

Hi Andrea. We are very sorry that we had to reschedule Jack's appt the other day. Looking at our records, we were able to get him in with another therapist that day at the exact same time. I'm glad that we were able to come up with a solution and that Jack was able to still get his massage. We hope that the three of you enjoyed your appts. If you would like to discuss this further, please don't hesitate to reach out at 206-937-8432. Best, Sam

Hi Leah! Thanks for taking my phone call today. Again, I am very sorry that your last therapist wasn't a great fit for what you were looking for, but I am confident that Shane will give you just what you need later this week! Thanks for being a client and we look forward to seeing you in again soon! Best, Sam

Hi Mel! We are really excited that Michael has been a great fit for you. We look forward to seeing you at your next visit. Thanks for being a member with us! :)

Hi Nick. Thank you for taking the time to leave us a review on this platform. We always appreciate feedback as we want to make sure that we are providing a stellar service to our clients every time. We are sorry to hear that you have not been happy with every therapist you've seen here. Often times, one person's favorite therapist can be another person's least favorite therapist and sometimes, it can take some shopping around to figure out your perfect match. I know that Lily was your favorite and you were seeing her for a couple of years before she left. Consider trying James, Vincent, Shane, and/or Tyler. Between those four, I am confident that one of them will be your new favorite. As for booking appointments via email, we can totally do that! However, we do find that sometimes we'll offer a client a spot via email and won't hear back for several hours or days. When we do hear back, the spot has since been booked. Booking via phone call or text tends to be faster and more accurate, but you are welcome to reach out however you like! During the days, we do experience more phone calls and interactions with clients so we may need to place clients on hold when they call. We do apologize about this inconvenience. The volume of client interactions does slow down in the afternoons so try calling then in the future. :) Again, thank you for your feedback and thank you for being a long time client of ours. Have a wonderful weekend! Best, Sam

Hi Rebecca! We are happy to hear that you are enjoying your visits with us. Availability is always a priority for us. We did just hire a couple new therapists and their schedules are pretty open at the moment. Call us to book at 206-937-8432. Have a great day! -Sam

Hi Jason! Thanks for taking the time to leave us a review on this platform. We appreciate your feedback and are really happy to hear that you had a stellar massage with John. Our membership is meant to save our clients money if they are coming in often, but you definitely don't have to be a member to book an appt. We hope that you will think of us again when you need self care in the future. Well wishes, Sam

Hi Becky! We are so happy to hear that Shane was a great fit for you. When you're ready to book more appts, give us a call at 206-937-8432. We hope to see you again soon! Best, Sam

Hi Veronica! We are so happy that James was such a great fit for you. He will be adding extra hours here soon, so definitely call us to get back on the books. Our number is 206-937-8432. We hope to hear from you soon! :)

Hi James! We are so stoked to hear that Vincent was a great fit for you. We hope that you think of us when you need another massage in the future. :)

Hi Janet! We are so happy that you enjoyed your visit with us. We hope to see you again in the future! :)

Hi Connie. Thank you for being a long time member and client of ours. We always look forward to seeing you at your appts. Looking forward to seeing you in again soon! -Sam :)