- Phone: 248.366.4611
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3593 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic facial
Welcoming, relaxing environment.
I felt very comfortable and taken care of! I’ve been to LaVida a few times now and am always completely satisfied.
Very professional
Very professional, relaxing atmosphere.
Hi Jennifer . we are glad that you enjoyed your massage with our therapist Monet . looking forward to seeing you again soon.
Clean facility, professional staff, relaxing atmosphere!
Friendly staff, clean facility, knowledge masseuse team.
Offer full 60 min massages. Massage therapists give us 5 mins minimum but a lot of times it’s 10 min to change initially. Then they finish at least 5 min early. So even though we’re paying for 60 min it’s more like a 45-50 min massage. It’s not one particular massage therapist. I’ve been with several massage therapists in the last 2 years since getting my membership at different locations and it’s like that with every single one of them.
Atiya is always great!
Ther services offered are great. The staff is very professional, and the facilities are warm and inviting.
The massage therapists listened to our needs and stayed with it.
Jaime, my therapist.
Andie is awesome. She did such a great job on my eyelashes. I highly recommend her!
Best massage around
Everything
Very professional and good experts
Nice clean space. Your staff very professional. Wonderful visit.
Clean and friendly
The knowledge of the esthetician
Debra is the very best!
The location is clean and tranquil. My massage therapist, Joseph, was attentive, pleasant and thorough. Excellent experience!
I like the music, warm bed, dark room, and technique of the massage therapist
Everyone was friendly and very accommodating. The quality of the massage was terrific. I am looking forward to my next one!
Excellent customer service
I was disappointed with overall communication with the massage therapist I had. When it started she gave me a body pillow by setting it on top of me rather than handing it to me & I asked what she wanted me to do with it as I was unsure how she wanted me to utilize it. She just responded by saying "don't you use pillows at home?" I was a little taken aback so I just put it in front of me but I was looking for communication on the best position for me to be in for the massage. There was also no consultation at all about areas that were bothering me or injuries or amount of pressure that I prefer. I was very upset by the whole interaction. I was mot even asked until the ending of the massage how far along in my pregnancy I am. I'm unsure if that was important for the massage or not but that seemed like a question she should have asked in the beginning.
Hello Sarah , Sorry to hear . myself and the therapist tried to reach you over the phone . The therapist is very much interested in working with you and explaining on what happened and how this can be addressed in a better way for the future visits so that you will have a great experience like many of her other clients who regularly work with her . you can also check online that she has had a lot of great reviews . please call the front desk (248-813-1330) and we will be happy to help you further .Thank you for your business with us.
Manager
Robia is fantastic! I always leave feeling so much better!
Personal touch and calm atmosphere
The gracious staff.
I enjoyed how nice everyone was. Kristy was outstanding at explaining her methods while still letting me stay in that zen headspace.
This was my first time at LaVida and the service was great- Gretchen gave a wonderful massage! Highly recommend!