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based on 2852 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Great staff.
The whole environment was perfect.
I have been a member for over 5 years. We like the service, ambience and therapist. We both see David who is very professional and knowledgeable.
Ron, thank you for such a kind review! David is an amazing therapist and we're so happy you and Ann have been dedicated to David and Lavida, and satisfied with the massages he has provided for years! We look forward to seeing you both soon!
Very professional and they always make me feel welcome, and l always recommend la Vida Massage.
it was wonderful--i felt great for days afterwards
Michelle is AMAZING!!
Victoria is the absolute best.! She knows every muscle and ligament in the body ,so she is able to bring both relief and relaxation. I leave feeling both pain free and stress free. The treatment center is clean and very quiet, just what Iike !
Professional and experienced therapist. Friendly front desk staff.
The professionalism of the employees
Very professional, and my massage was amazing
Professional message therapist.
Service
Lower the price
My therapist didn't have any rhythm to her massage. She was very nice, however I specifically pointed out two area's of where I wanted her to focus on and she barley massaged those areas. I asked again and again only worked on 1 area for less than 5 min.
I have been getting massages for over 30 years, this was a gift from my daughter. I was bummed when I left.
The gal at the front desk was very welcoming. The spa is very clean.
Convienece for scheduling, good follow-up reminders, good service.
Jodie has been a gift to me! Massage is my help for my fibromyalgia and it literally keeps me going. Jodie has been steady to figure out what is the best way to care for me each time I come. He listens.
The gals at the front desk are also always helpful and kind. I appreciate that very much.
All the Receptionists were very pleasant and happy to assist me in rescheduling a couple of times due conflicts in my schedule that came up. I was warmly welcomed when I arrived and I was very pleased with my massage therapist Jahki.
Hi Renee, We are glad that you enjoy your massage with our therapist Jakhi, We look forward to servicing you again.
Employees are friendly and professional
The service around.
The receptionist was very nice and professional.The massage therapist Brittany did a wonderful job.It was a really good experience.
Jessica was awesome
Thank you for your review! We are glad to hear that you enjoyed your experience with Jessica, and we hope to see you again soon!
Everything
Professional personnel. Clean facility
My massage therapist was very knowledgeable and explained everything in detail since this was my 1 visit. + she has a great personality and very nice during the entire session.
More therapists to help fill the time slots. Massage therapists with experience
The girl that sits at the front desk is the best she is so nice and calm and easy to talk to and the people that work. There are so nice and they give great massages and facials.
Always very friendly and accomodating. Alex is the best.
The quality of the therapists is pretty wildly divergent and the good ones are often booked months in advance.
Additionally, the resistance to making appointments over email makes no sense, particularly since calling in usually means being placed on hold, which nobody likes.
Hi Nick. Thank you for taking the time to leave us a review on this platform. We always appreciate feedback as we want to make sure that we are providing a stellar service to our clients every time. We are sorry to hear that you have not been happy with every therapist you've seen here. Often times, one person's favorite therapist can be another person's least favorite therapist and sometimes, it can take some shopping around to figure out your perfect match. I know that Lily was your favorite and you were seeing her for a couple of years before she left. Consider trying James, Vincent, Shane, and/or Tyler. Between those four, I am confident that one of them will be your new favorite. As for booking appointments via email, we can totally do that! However, we do find that sometimes we'll offer a client a spot via email and won't hear back for several hours or days. When we do hear back, the spot has since been booked. Booking via phone call or text tends to be faster and more accurate, but you are welcome to reach out however you like! During the days, we do experience more phone calls and interactions with clients so we may need to place clients on hold when they call. We do apologize about this inconvenience. The volume of client interactions does slow down in the afternoons so try calling then in the future. :) Again, thank you for your feedback and thank you for being a long time client of ours. Have a wonderful weekend! Best, Sam
Making appointments is very convenient in days and times
I usually get my facials from Shireen and she is wonderful. I also love to get my massages from Thomas who does such an incredible job. Everyone is always very nice and pleasant. The only negative is the price of services I think it’s a little high, especially for someone who can’t become a member member due to medical issues