3641 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had to call technicians back out and was initially upset about that. Very pleasantly surprised by the customer service I received over the phone, timeliness of the techs, and that I wasn't charged again for coming back to do the job right.
Brandon is friendly, courteous and timely. I had found a bug in my house, called, and he was out the following day.
The caring and discussing the issues. Made me feel like Bug Master really cared to take care of the problem and do quality work.
Quick and efficient! Thanks.
They are responsive to needs beyond the regular service if we need help.
Joey, our serviceman, is very knowledgeable, and courteous. He takes care of all my concerns and is efficient.
Thoroughness and attention to detail.
Pricing is a little high, but the chemicals are effective. Some technicians don't take due care when spraying near plants or landscaping. They'll spray edible herbs and vegetables or drag hoses across plants, breaking branches and ripping flowers off the stems.
Always reliable and dependable.
The consistency of the service delivery person. I like that I know who is coming into my home.
keep the same person on a specific route.
Always on time and great customer service 😊
They work around my schedule
Your company is efficient and always sends John to do the maintenance at my house.
Promptness and thoroughness of my technician, Joey.
This is the second time the technician has left the fence gate wide open. With a pool in the back yard, this gate must remain closed when he leaves here.... do not want a neighbor's child or pet to wander in and fall into the water.
Professional, on time, a good value!
Our technician (Art) is absolutely efficient, punctual, thorough and demonstrates excellent customer service skills.
You have been unable to control my spider infestation and caused me to lose 2 customers so far this month because of it.
On time and thorough.
Technician is professional and knowledgeable. He answers all my questions and makes sure I understand the process.
the courtesy and efficiency
Good and prompt customer service, friendly technician, good pest/insect control
A pre-arrival call is made prior to the service persons arrival. The service person arrives in the time frame specified. The work is taken care of, no fuss--no muss. I appreciate the punctuality.
Always great service from extremely professional, nice, and friendly employees.
Long time customers: Dan and Diane Bennett
You came to my property without notifying me. This is very unprofessional. I would like appointment reminders sent to my email to ensure that someone will be at my home on the date of the appointment.
consistent and effective
Email confirmation to verify appointment, and the thoroughness with which the job is done.
Good customer services.