The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2016 — Rated 10 out of 10 by P.H. The Bug Master
What do you like about our services?

Friendly and knowledgeable technicians

Report a concern   December 30, 2016 — Rated 10 out of 10 by S.F. The Bug Master
What do you like about our services?

Technicians are polite, knowlegable, and very forgiving when we forget about the appointment and have to reschedule.

Report a concern   December 30, 2016 — Rated 10 out of 10 by C.C. The Bug Master
What do you like about our services?

they came back out right after a bug treatment to get rid of a ant problem

Report a concern   December 29, 2016 — Rated 10 out of 10 by R.H.K. The Bug Master
What do you like about our services?

Your technicians have been very through, friendly and effective in solving our insect and rodent problems.

Report a concern   December 29, 2016 — Rated 5 out of 10 by M.P. The Bug Master
How did we disappoint you and what can we do to make things right?

There are live roaches in our home.

Report a concern   December 29, 2016 — Rated 10 out of 10 by A. The Bug Master
What do you like about our services?

Friendly customer service

Report a concern   December 28, 2016 — Rated 6 out of 10 by C.C. The Bug Master
How did we disappoint you and what can we do to make things right?

Is there a way to keep track of what are issues are so that they automatically know where to spray, how to spray, and what our bug issues are? Maybe they just ask me every time to be polite and nice but I feel like it could also be because they don't remember what our bug issues are. If I'm not there to tell them, I'm afraid our issues don't actually get resolved.

Report a concern   December 23, 2016 — Rated 8 out of 10 by M.O. The Bug Master
What could we do to improve?

We have only had one service and it was recent...too early to know for sure.

Report a concern   December 23, 2016 — Rated 10 out of 10 by J.M.E. The Bug Master
What do you like about our services?

Excellent service, great people

Report a concern   December 23, 2016 — Rated 9 out of 10 by E.G. The Bug Master
What do you like about our services?

Response time is very good from Bobby Zuhn. He is very knowledgeable and I appreciate his service.

Report a concern   December 23, 2016 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

Rick is very good at his job.

Report a concern   December 23, 2016 — Rated 10 out of 10 by T.D. The Bug Master
What do you like about our services?

Prompt , gracious, reliable, accommodating, friendly!

Report a concern   December 22, 2016 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

Having the same friendly, knowledgeable serviceman every time. He's always punctual and does a great job.

Report a concern   December 22, 2016 — Rated 10 out of 10 by B.D.M. The Bug Master
What do you like about our services?

On time, dependable and great work!

Report a concern   December 22, 2016 — Rated 10 out of 10 by L. The Bug Master
What do you like about our services?

Friendly profession al manner!

Report a concern   December 22, 2016 — Rated 0 out of 10 by S.K. The Bug Master
How did we disappoint you and what can we do to make things right?

You said you came in Sept and oct. I saw you in Dept but never saw you or got an email or phone call about the Oct. visit. We have two large ant beds right in the middle of my front yard that have only gotten larger since the first of September. I can only conclude your services don't work or you didn't come out. I haven't paid my oct. Bill because of those reasons. I would think you have some sort of guarantee.

Report a concern   December 22, 2016 — Rated 9 out of 10 by H.G. The Bug Master
What do you like about our services?

courteous rep who inquires about presence of bugs.

Report a concern   December 22, 2016 — Rated 10 out of 10 by Mary Frances Testani The Bug Master
What do you like about our services?

The service tech Joey. He's thoughtful, pleasant, and knowledgeble. He makes this service perfect in every way.

Report a concern   December 21, 2016 — Rated 10 out of 10 by D.R. The Bug Master
What do you like about our services?

Timely, professional.

Report a concern   December 19, 2016 — Rated 6 out of 10 by M.P. The Bug Master
How did we disappoint you and what can we do to make things right?

About 10 weeks ago I called for service due to fire ants inside my home. The scheduler told me I would have to wait a week, due to a busy schedule. I had to argue with her to get a sooner response. Fire ants. Inside my house. And I had to forcefully argue? I almost cancelled service that day. I have been a regular customer since 1994 (Bug Away, then Bug Master). I know it was raining at day, but if this is the way you treat customers and conduct business, you can bet on me leaving for another provider. (I can get the same service package $20 cheaper... Just saying...)

Report a concern   December 16, 2016 — Rated 10 out of 10 by A.M.B. The Bug Master
What do you like about our services?

Notification of time you will come for service and then following through.

Report a concern   December 16, 2016 — Rated 10 out of 10 by The Bug Master
What do you like about our services?

Very prompt on taking care of service calls. We work with Daniel for the monthly service and he is a very friendly to the office staff and communicates well.

Report a concern   December 16, 2016 — Rated 10 out of 10 by M.M.V. The Bug Master
What do you like about our services?

Professional & Friendly employees

Report a concern   December 15, 2016 — Rated 10 out of 10 by J.L. The Bug Master
What do you like about our services?

You are prompt, couteous and easy to work with!

Report a concern   December 15, 2016 — Rated 10 out of 10 by R.S.L. The Bug Master
What do you like about our services?

I always know ahead of time when you will be here and you are always on time. The tech is super nice and knowledgeable.

Report a concern   December 15, 2016 — Rated 10 out of 10 by T.T.S. The Bug Master
What do you like about our services?

Nice people

Report a concern   December 15, 2016 — Rated 10 out of 10 by L.W. The Bug Master
What do you like about our services?

Rod is very responsive and very quick to get back to me when needed.

Report a concern   December 15, 2016 — Rated 10 out of 10 by J.O.D. The Bug Master
What do you like about our services?

Great value, & service

Report a concern   December 15, 2016 — Rated 8 out of 10 by T.S. The Bug Master
What could we do to improve?

Your service tech was very friendly but he really liked to talk. He could have been done in half the time but he just liked to talk too much. He even mentioned that he talks too much.

Report a concern   December 14, 2016 — Rated 9 out of 10 by D.W. The Bug Master
What do you like about our services?

Arrive at the right time. Says where he will begin his work and does so. Does a complete job of the house and yard that is on his list. Polite when he arrives and when he leaves the job after he is done. Good job.
First name removed Wollam


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