The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2014 — Rated 2 out of 10 by T.D. The Bug Master
How did we disappoint you and what can we do to make things right?

Terrible customer service

Report a concern   April 14, 2014 — Rated 10 out of 10 by C.R. The Bug Master
What do you like about our services?

I like tha the technician is very knowlabe, they listen to me and try to anwer all my questions. And ultimately that the bugs are under control.

Report a concern   April 14, 2014 — Rated 9 out of 10 by E.W. The Bug Master
What do you like about our services?

The technician was very accommodating.

Report a concern   April 9, 2014 — Rated 5 out of 10 by D.K. The Bug Master
How did we disappoint you and what can we do to make things right?

I've been having a persistant ant problem in my back yard. I had someone come out and spot treat all of last year and before, but to no avail. Recently a new guy said they only treat a few feet perimeter of the house. I was annoyed because my 2 and 4 year go out in the backyard every day and they were bit with fire ants all the time. Apparently all of the yard was not in this set coverage. I just want the job done right and to cover my property, yard and all. But no one told me this on any of the re-treat visits. I'm considering discontinuing service, but I was hoping if you would treat the entire property at no extra cost, it would really help the situation I've been in these past years!!

Report a concern   April 8, 2014 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

Your people in the field

Report a concern   April 8, 2014 — Rated 10 out of 10 by B.O.A. The Bug Master
What do you like about our services?

Bug Master gave us a time frame of when to expect them and that kept us from excessive waiting for service. I really appreciate this.

Report a concern   April 8, 2014 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

I like that you are courteous, effective, and work with my schedule easily.

Report a concern   April 8, 2014 — Rated 10 out of 10 by Cojo Unlimited Catering The Bug Master
What do you like about our services?

We have been using The Bug Master for our exterminating vendor for 25 years. They are dependable, affordable, very professional and experts at what they do. I would highly recommend The Bug Master to anyone needing this type of service.

Report a concern   April 8, 2014 — Rated 8 out of 10 by C.D.C. The Bug Master
What could we do to improve?

we have had complications in the past with scheduling the mosquito treatments. Last year ran much smoother than the year before. We are hoping that this year will be good.

Report a concern   April 8, 2014 — Rated 10 out of 10 by H.O.A. The Bug Master
What do you like about our services?

THE PRICE....WHEN AN APPOINTMENT IS SET..YA'LL SHOW UP

Report a concern   April 8, 2014 — Rated 10 out of 10 by C.V. The Bug Master
What do you like about our services?

Timely

Report a concern   April 7, 2014 — Rated 10 out of 10 by N.D. The Bug Master
What do you like about our services?

Fair price and conscientious service.

Report a concern   April 7, 2014 — Rated 10 out of 10 by M.R. The Bug Master
What do you like about our services?

have no problems and your staff is always nice, both over phone and in the field

Report a concern   April 7, 2014 — Rated 10 out of 10 by A.G. The Bug Master
What do you like about our services?

If scorpions come back before the next schedule maintenance call you come back for free, and then still come for the regular maintenance schedule.

Report a concern   April 7, 2014 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

Thorough treatment---very friendly and polite technician!

Report a concern   April 4, 2014 — Rated 10 out of 10 by G.W. The Bug Master
What do you like about our services?

Our technician is great!

Report a concern   April 3, 2014 — Rated 9 out of 10 by L.R. The Bug Master
What do you like about our services?

Prompt response. Action on a Saturday.

Report a concern   April 3, 2014 — Rated 9 out of 10 by J.A.S.K. The Bug Master
What do you like about our services?

usually get a promt response whenever we have concerns

Report a concern   April 3, 2014 — Rated 10 out of 10 by T.D. The Bug Master
What do you like about our services?

Flexible scheduling, quick response, friendliness and knowledge of staff, thoroughness of service, products appropriate for issues.

Report a concern   April 2, 2014 — Rated 9 out of 10 by G.S. The Bug Master
What do you like about our services?

You are prompt; you readily reschedule when needed and have friendly and accommodating representatives.

Report a concern   April 1, 2014 — Rated 9 out of 10 by V.S. The Bug Master
What do you like about our services?

trying to work with the customer in making the fees reasonable and working with payments.
excellent and confident in work preformed and helpful with call back and time available

Report a concern   April 1, 2014 — Rated 10 out of 10 by A.W. The Bug Master
What do you like about our services?

Consistent and dependable service, flexible scheduling, and friendly technicians.

Report a concern   April 1, 2014 — Rated 10 out of 10 by R.T. The Bug Master
What do you like about our services?

always complete. whenever an unscheduled appointment is needed you take care of it immediately.

Report a concern   April 1, 2014 — Rated 10 out of 10 by T.W. The Bug Master
What do you like about our services?

Mostly, no more bugs crawling around my house :)

Report a concern   April 1, 2014 — Rated 10 out of 10 by J.J.E.S. The Bug Master
What do you like about our services?

Scott Bounton,and Lee Monocrief These two Gentlemen make my job easy

Report a concern   April 1, 2014 — Rated 10 out of 10 by C.M.T. The Bug Master
What do you like about our services?

The tech that services our house.

Report a concern   April 1, 2014 — Rated 10 out of 10 by A.M.B. The Bug Master
What do you like about our services?

Prompt, thorough, friendly.

Report a concern   April 1, 2014 — Rated 10 out of 10 by L.W. The Bug Master
What do you like about our services?

Everything! The service works...and customer relations from the office to the technicians is great.

Report a concern   April 1, 2014 — Rated 8 out of 10 by R.B. The Bug Master
What could we do to improve?

Give a bit more notice (perhaps 10 days or so)
of scheduled appointments.

Report a concern   April 1, 2014 — Rated 10 out of 10 by F.E. The Bug Master
What do you like about our services?

Timely and courteous


Privacy Policy