282 ratings.based on
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our goal is to always provide an exceptional customer experience and we are disappointed to receive your feedback. As agreed to in the Visual Inspection Agreement you signed, you received a comprehensive visual inspection report with color photos detailing the current and potential future deficiencies of the home’s systems and components. That is the nature of a home inspection: identifying issues and making recommendations for correcting or monitoring issues that may affect your home purchase decision. A home inspection is not a technically exhaustive evaluation nor are home inspectors permitted to correct deficiencies or otherwise effectuate any kind of repairs. We sincerely apologize if your expectations were different than the established industry standards for a home inspection. We will make an effort to better communicate that in the future.