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722 ratings.based on
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank-you for taking the time out to reply to our review. I am so sorry that you did not have such a good experience. One of the things that our customers love about us the most is our friendly staff and great atmosphere at our studio. So it pains me to know that this did not happen for you on your first class.
Marcin is a relatively new teacher and so he is working on his voice pitch and his presence, so you picked up on that. The later evening classes are not as busy, although there were regulars in class, they are good at making our new students feel at home.
I do hope that this has not put you off coming for you next class as you have bought our introductory offer.
I look forward to chatting with you about this.
Thank-you for replying to our review. I am glad that you were happy with the classes and the teachers as this is the most important part of the service that we offer. However you were not so happy with the general design of our space. We work out of an old building which we have made as light and airy as we possibly can. We have just been refurbished 3 months ago, due to being flooded and we have had to make some significant changes to ensure we are not flooded again.
For some reason the men have managed to break the flush on the toilet every time it is fixed. We are currently awaiting a visit form the plumber.
We do not have much in the way of furniture, so I can only think you are referring to our original retro school benches in the changing rooms. These are functional and do not take up too much space. I suppose this is an individual taste and not liked by all. Apart from a splash of red we are mainly white and not really dark. I am always happy to discuss an issues and if you have an eye for design and feel we could benefit from you expertise then it would be great to have chat.. Please feel free to call me.
It is good that you have taken 3 classes so far I hope to see you in class soon.