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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Perform as expected
great communication and very knowledgable staff
Professionalism, friendliness, and the knowledge of the technicians.Seth is tech that we ask for. He is excellent at his job and most importantly very honest. Honesty is very important to us.
On time service. Friendly person did the work. We were able to find out the condition of our heating and air conditioner.
Prompt, and professional.
Everything!
I have been a customer for a long time. Summer makes all my calls very easy. I like having the same check up guy also. You can develop a trusting relationship.
$140 service call and another $140 to replace a $20 part all in less than 30 minutes. I appreciate the timely response but I will look for a cheaper option before calling again
We have always had great customer service
Early start,all questions answered,installers were super,especially Chris.
Fast, no surprises
Professional, thorough, and knowledgable. Very helpful.
I feel I can trust your service people and you are fair.
Friendly, knowledgable service people.
Technicians are knowledgeable, trustworthy, on time, & friendly.
Nathan was very courteous and professional. He took the time to explain what he was doing
Preventative check ups
Inform about possible incompatibility of installed components.
I think the company is well run but I think you can do a better job of letting your customers know about all of your products.
Response to problems is always prompt. Your ongoing service plan is competitive and your technicians clean and courteous.
The service was prompt and professional. My only regret is that I forgot to ask them about another issue regarding our Honeywell Electronic Air Filter System. The men did ask if there were any other questions. I just went blank.
Name removed
Prompt, courteous, and skillful service
First, it's your people! Everyone from your Customer Service to the most important person for my wife Carol and I is your Tech (Seth). He is always professional and cares about what we have to say. Even our dogs like Seth because he spends a few minutes when he comes to say hello to both of our dogs and our cat. It tells me a lot about a person who cares even for ones animals.
Seth always does an excellent job servicing our furnace and air conditioner. He makes recommendations when needed and cares that we understand what he is telling us about his work. I wouldn't have anyone else working on such an important item in our home. I do recommend Standard Heating & Air to everyone I speak with when the subject of furnaces and air conditioning comes up. Keep up the great job!
Thank you
Sam & Carol Arnold
6840 Black Duck DR
Lino Lakes, MN 55014
You are honest, and you give us good service. You do good quality work.
We have been satisfied customers of Standard Heating and AC for years now. Their technicians are timely, professional and just plain nice. They never try to upsell you things you don't need and they give honest, straightforward answers when you ask questions. Overall, we HIGHLY recommend Standard Heating and AC to everyone!
Joe Slater was great. He took the time to answer all my questions as well as walked me through all the activities he performed.
Prompt and courteous. He made a suggestion that will save me money
I receive reliable, professional service at a reasonable price. I am treated like a friend.
Feels like I am their only customer!
Professional, timely, considerate, reasonable pricing.