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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice to work with . Prompt considerate and discussed whatever the were doing .
Professional and friendly service technicians. They explain things in easy to understand language.
You are always prompt, very nice and knowledgeable. Thanks
Friendly person duing the scheduling
Same day service as my initial call
Prompt technician
Knowledgable technician
good scheduling, prompt service and good advice on between visit maintenance
Friendly and approachable.
Nathan was a rock star, he was patient and explained everything to me in a very professional manner.
Refused to provide me with an itemized invoice for repair work or to disclose the cost of parts. I find this a really inappropriate way to do business and I've never seen this occur in any other business that I've worked with in any sector.
don't think Standard Heat will likely take any responsibility for poor inspection job.
Very friendly and knowledgable gentlemen.
Always on time and commit to their work with professionalism. We had our a/c go out this summer, fixed it within 10 minutes, helped troubleshoot furnace and tune up. Thank you!
On-time, quick and never pressure me to buy any product or service I don't need.
Honesty, technical expertise and promptness. Thanks
Very dependable service and do a great job communicating start to finish on the install process. I have had a AC and furnace installed in the last year and very impressed with the work that was done. Very professional and great customer service. There was a minor issue with my water heater pilot light being turned off during the furnace install and I called and a tech was at my house within 15 minutes to correct the problem.
Very personable, knowledgeable and concerned with my satisfaction.
Consider a different way to contact the consumer regarding seasonal check-ups. The post card is a great reminder but the email notification could be enhanced to get a better/more immediate response.
The tech was very thorough and friendly
Promptness. Very important to be on time. You were. :)
Friendly, courteous, on-time, and very informative.
Very efficient friendly and knowledgeable.
Did not show up at desiginated time and did not have parts to repair equipment. Need to come back.
Be more timely about notifying customers that it's time to schedule checks. I called you first, mid September. And, be more responsive on phone service.I called the Minneapolis office three times and no one answered.
I haven't received a follow-up call to schedule another visit... But I'm guessing that will come soon?
Always friendly when I call!
Everything, probably the best tech we've had to our house from any company. Hope he can do our next visit as well.
Dependable
very professional and did good job
I had a great experience with all of the people I interacted with in the purchase of my new furnace.
Polite, Honest, and know their jobs.
Prompt, professional, pleasant. Answered all my questions.