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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything
reliable, honest service; timely, friendly, knowledgable servicemen
Called for service and within 2 hours we were taken care of and it was a Saturday. Very happy with everything from start to finish
Prompt response to my initial phone call and had a service technician at home the same day. Also, the technician was polite, curtious, and clearly communicated the problem w/ our furnace. He was knowledgable and able to answer all of my questions immediately. We had heat in our house again quite quickly.
Reliable, punctual, competent
On time, courteous and technician always explains anything needing a closer look
The professionalism, quality of work, pretty much everything.
Associate was quick and extremely helpful and knowledgeable
Came next day - friendly informative service person
Greg was on time, pleasant, knowledgeable and wonderful with dogs. He found the problem in a matter of minutes and answered all of our questions. Standard is our company for life!
Great technicians, reminding when I'm due for inspections.
It is prompt and courteous service, Mike is great asset to company.
I appreciate the quality of the work performed and the time spent listening to my concerns and answering my questions.
very professional company.
Consistancy of service. Some of your techs have been great, like Nick, and others have been awful (i.e.. taking 5 minutes to do a safety check on two furnaces; saying my sister has cracks in her heat exchanger and the furnace is so old that it should be replaced when a tech called in for a second opinion said that there were only scratches on the heat exchanger and nothing needs to be done to the furnace. Standard Heating installed her furnace in about 1995.
Same day service. On time. 3 hour window better than 4 or all day. Polite service person. Fixed quickly.
The service is great, the employees are very friendly, and the work you do is exceptional!!
Always on time, always easy to schedule, always good advice.
Friendly and honest.
Pretty much everything. The salesman was extremely good -- actually walked around the house with me, giving free and much-needed advice about my air flow and ducts. Very well-informed and honest.
The price an excellent value.
Summer in the office is very nice and responsive and the service techs primarily Tom,
are knowledgeable, personable and timely.
Very thorough and dependable. Trustworthy.
prompt, friendly and fair about recommendations and billing
We find your service men to be very professional .. The young man we had service our furnace yesterday had only been with you 2 months but he did an excellent job for us . Nick is welcome to return any time . Bill Lund
Prompt, and the fix was done quickly and expertly.
Good people. Good work.
Friendly and knowledgable
Prompt, knowledgeable, personable help from customer service and the technicians.
Dependable, courteous, and knowledgable
Paul arrived within the specified time period.
He was very courteous, and quickly located the the problem. He corrected the problem, explained the cause, and due to the age of the furnace(30+ years) he suggested it might be time to consider a replacement. (I have been told this by other sources)
He was a fine representative of your organizations.
Allen (Bramer)
Apple Valley, MN