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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The only installation went smoothly as planned. The installers were very courteous and considerate.
Professional. Integrity. Good service.
My check has been cashed but no invoice has been emailed over for my records.
Worked hard to resolve issues with the installation.
Great service assessing the problem and then coming back the next day to fix it!
We have been customers of Standard Heating & Air for several years. Your sales representatives were knowledgeable and experienced. Your service technicians are also very knowledgeable and extremely nice to work with.
Very good service technician. He answered my questions well, was very friendly and professional.
You have a high quality product and customer service to match . All technicians are skilled , cleanly, friendly, and timely. Your company was recommended to me by a friend and now I k m ow why. Thanks much !
The sales presentation by Cody was very professional. The contract was printed out and easily readable. The installation team did their work quickly, quietly and cleanly. All SHAC personnel were very courteous.
Timely and good service.
Quick response and excellent service
Standard has been very responsive in addressing my concerns
Prompt and professional
Your employees!!!
Jude did a great job. Excellent work and attention to detail. All the hoses are wrapped and tucked away much better than the previous home owners did. This is the only HVAC company we will work with.
Prompt, professional, high quality work, knowledgeable staff.
Quality service with wonderful workers
quick response
Prompt, efficient, personable and professional
Prompt response. Always so friendly and willing to answer questions. As normal there is a 3 hour window to expect the service person to arrive, but we have been lucky where they arrive within the first hour.
The tech was great. Highly recommend.
Tech was great, fixed problem and explained thermostat
My furnace went out Thanksgiving morning - and we were in Florida. They had a service tech Nate out the next morning by 8:00 a.m. As it turned out, it was a faulty circuit board - which we had just replaced less than a year ago. The part was covered under warranty - but… the part suppliers were closed on Friday for the holiday. Nate and his service manager were able to get a supplier to open up just for them to get the part. As a result, my furnace was up and running that afternoon, and sitting 1,700 miles away - I had peace of mind. The only cost to me for an emergency service was a standard trip charge because I have the Smart Club Maintenance program. This maintenance plan is totally worth the price I paid for it. I also appreciate the same tech comes out for my annual furnace and AC maintenance so he knows my system. I highly recommend Standard Heating & Air.
This is the loudest furnace I have ever had. It sounds like a freight train and then ends with a loud clump when it turns off. VERY disappointed. I would never ever purchase another Bryant furnace again.
The HVAC I received is a great product.
I might have a problem with the Evolution Thermostat.( update preformed previously)
It is not reporting the furnace filter usage after 1 year 0%
On the humidifier filter after 1 year usage 98% used.
Both were replaced last week after 1 year of usage
I'm monitoring it for a month from the service call November 20th
Alan was able to get the job done in 1 day. Your employees were very helpful when I had questions. I enjoyed having Alan and Josh in my home.
I like the consistency of the service and desire to add value by each Standard person we come in contact with.
When I expressed concern about protecting my outside ac unit from leaves and bad weather knowing that the general advice is not to cover due to rodents. the Standard tecnician suggested we use a snow sled saucer to cover the top just to keep the leaves out.
Silly .maybe .. but it worked .. the pragmatisim of the suggestion and its successful implementation ... made me feel that Stanrdard goes the extra mile to be helpful and relevant to me their customer.
Knowledgeable and friendly staff
Great communication!! On time,prompt. One day new heater and a/c unit.
Very fast, cleaned up any left over. They explained the process very well. Installation went very smoothly.