- Phone: (208) 629-7274
238 ratings.based on
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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate you letting us know that your experience with us was not up to your standards. For your request you put in for November we did attempt to reach out via both email and phone to get your reservation confirmed and then never heard back. We pride ourselves on prompt communication with clients. I am not sure where the connection was missed. I apologize if that caused any inconveniences for you.
Regarding your recent service, as you are aware, your cat Frodo attacked your pet sitter while she was cleaning his litter box. This attack came without any warning and she was left with a large deep cut that now needs to be watched closely for infection. I will send you a photo of this wound separately via email. Julie did what she needed to do to make sure the cats were taken care of with food, water and clean boxes, but did not feel comfortable staying any longer. Frodo was also very stressed to have her there both (continuing to yowl and growl) so it made the most sense for that visit to be cut down in length.
With Frodo’s territorial aggression I would recommend for your future needs he be boarded at a cat hotel instead of risking someone come into your home.