Foot Solutions of READING
640 Kenhorst Plaza
Kenhorst
PA 19607
United States

Average rating: 9.5 out of 10 based on 1164 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 28, 2017 — Rated 10 out of 10 by D.B. Foot Solutions of READING
What do you like about our products and services?

the staff is very knowledgeable and friendly - makes you want to come back. Needless to say, the various foot products also sell themselves - very good shoes and foot products.

Report a concern   April 28, 2017 — Rated 10 out of 10 by S.M. Foot Solutions of READING
What do you like about our products and services?

Individual care and custom crafted & fitted products . No need to consider alternative for footwear and foot care

Report a concern   April 27, 2017 — Rated 10 out of 10 by Kitty Wise Foot Solutions of READING
What do you like about our products and services?

I love your selections of Naot shoes. Service is always impeccable

Report a concern   April 27, 2017 — Rated 10 out of 10 by M.H. Foot Solutions of READING
What do you like about our products and services?

Staff is friendly and knowledgeable and your products fit and feel great

Report a concern   April 27, 2017 — Rated 10 out of 10 by R.V. Foot Solutions of READING
What do you like about our products and services?

fixed my problem i was having with my foot

Report a concern   April 27, 2017 — Rated 10 out of 10 by M.R.S. Foot Solutions of READING
What do you like about our products and services?

Everyone working at Foot Solutions is knowledgeable about my needs. The store has a wide selection of problem solving shoes.

Report a concern   April 27, 2017 — Rated 10 out of 10 by Alan & Faith Morris Foot Solutions of READING
What do you like about our products and services?

Helped my feet feel so much better

Report a concern   April 27, 2017 — Rated 10 out of 10 by Hailey Payne Foot Solutions of READING
What do you like about our products and services?

Friendly, thorough and the personal attention is very refreshing!

Report a concern   April 27, 2017 — Rated 10 out of 10 by S.S. Foot Solutions of READING
What do you like about our products and services?

Your attention to detail and the personal attention given to my mother. She is happy with her shoes and that means a lot to me and my sister.

Report a concern   April 27, 2017 — Rated 5 out of 10 by S.N. Foot Solutions of READING
How did we disappoint you and what can we do to make things right?

I ordered 2 orthodics. I was wearing size 11 shoes and was told I needed size 11 1/2. I bought size 11 1/2 shoes and now my orthodics slide in my shoe.

Response from Foot Solutions of READING:

Hi Steve,
I'm glad that you took our recommendation to go to the proper fit. Whenever you are available to bring the orthotics in, we will gladly recover them to the longer length. This should resolve the issue of them sliding around.

Thank you for your feedback,
Tiffany Lopes
Store Manager

Report a concern   April 26, 2017 — Rated 9 out of 10 by L.G. Foot Solutions of READING
What do you like about our products and services?

You take the time to size the customer correctly . Show the shoes that will fit the foot properly and explain why the different shoes fit in different ways.
I do have two comments. I did have a woman wait on me some months ago and the information was not correct. I found this out when I returned to buy the shoes she suggested. I was not ready to buy when she initially waited on me. When I was helped on my return to the store I relayed the information I was told previously only to be told she no longer worked there and the information she gave me was wrong. I was pointed in the right direction for the proper shoe for my feet with apologies for my previous visit. The like the shoes very much and they are comfortable.
My second comment is the policy of ordering shoes if you do not have the size or color or shoe I was interested in. After the shoe is ordered and I try them on and either the fit is not comfortable or the color or the shoe is not to my liking I must pay a $15.00 restocking fee. I disagree with this policy . I shop on your store cause I do hat problems with the type and fit of shoes. I will not know if the shoe will work for me until after I try it on. This has kept me from purchasing shoes from the store if they have to be ordered. I will continue not to order shoes for that reason.

Report a concern   April 26, 2017 — Rated 9 out of 10 by P.F. Foot Solutions of READING
What do you like about our products and services?

Good quality shoes with proper support; Friendly staff who try their best to help you find what you want/need;

Report a concern   April 26, 2017 — Rated 10 out of 10 by Anthony J, Biscanti Foot Solutions of READING
What do you like about our products and services?

Service provided by store associate, Krista.

Report a concern   April 26, 2017 — Rated 10 out of 10 by Steve White Foot Solutions of READING
What do you like about our products and services?

able to order shoes for pickup

Report a concern   April 25, 2017 — Rated 10 out of 10 by G.S. Foot Solutions of READING
What do you like about our products and services?

Professionalism and how you explain things

Report a concern   April 24, 2017 — Rated 10 out of 10 by Gail Kogut Foot Solutions of READING
What do you like about our products and services?

The products are well made, wear well and they fit. The personal service is excellent.

Report a concern   April 24, 2017 — Rated 10 out of 10 by B.L. Foot Solutions of READING
What do you like about our products and services?

Great service, great products in a timely manner

Report a concern   April 24, 2017 — Rated 10 out of 10 by J.S. Foot Solutions of READING
What do you like about our products and services?

custom fitted

Report a concern   April 23, 2017 — Rated 10 out of 10 by R.V. Foot Solutions of READING
What do you like about our products and services?

knowledge of staff

Report a concern   April 23, 2017 — Rated 8 out of 10 by A.P. Foot Solutions of READING
What could we do to improve?

give coupons and discounts to improve sales. The footware isn't cheap so that is why is am suggesting this.


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