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What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback. I am sorry to hear you feel this way. We try our best to get one on one time with each child and parent. Our class sizes are based on what The Little Gym International has found to work best for the children, a class with 2 teachers, like Lia's class, can have 14 children. We do promote redirecting children in the most positive way possible. There are some instances where if safety is a concern, or a child is hitting, or otherwise being mean to another child, we do have them take a break to ensure the safety of all the children. At times, a child will choose to rest and sit for a few minutes, we do have them sit on the side to ensure they are safe and that another child won't bump into them while they are resting. I can see how this could seem like a "time-out" but I want to assure you that we do everything we can to positively redirect the children and ensure safety and a fun experience for all of the class. I am happy to discuss any concerns you have, I will give you a call. Thank you again for your feedback
Thank you for your feedback. I am sorry to hear that you are not happy with some of the instructors. I would love to get a chance to discuss this with you. Our goal at The Little Gym is to ensure that every child and parent has a great experience with us. We are happy to have your feedback and strive to meet your expectations. I will give you a call so that we can discuss your concerns and find a solution.
Thank you for your feedback. I am sorry you feel that classes have gotten too big. Our student-teacher ration is set based on what The Little Gym International has researched and found to be the optimal amount. Actually, our parent/child class ratio is 18 students to 1 teacher. During summer, our classes typically are smaller than in fall, around 10 students is average. We definitely want you to feel like you and your child are happy with your experience at The Little Gym, I'd love to talk to you more about what you are hoping for from the classes. I will reach out to you so we can chat a bit more. Thank you again for taking the time to give us some feedback.
Thank you Shannon! We love having Arya in class
Thank you Barbara, we love teaching the girls!
I am so sorry you have been made to feel that way! Our program is founded on the idea that all children (and parents) should be able to have a positive experience in class, based on their own ability and comfort level. Each child is different, and learns and grows differently, and we want to embrace that. I would love to talk to you more, I will give you a call so we can discuss further. Thank you again for your time and thoughts.
Thank you for your feedback. We are always striving to make the experience you and your child have at The Little Gym a positive experience, and we sincerely appreciate your feedback. We do work to positively reinforce good behavior, and also positively redirect negative behavior. Our goal is to not have to send a child to time out, or out of the class, but rather to redirect their attention to the appropriate activity. As you know, this can sometimes be challenging with children. We do take behavior problems seriously, and are sorry that this has not been portrayed to you when you've seen kids acting out. Our goal is that every child, no matter their skill and ability level, both physically and mentally/emotionally can come to The Little Gym and have a positive experience. We will continue to work toward this,and do our best to keep all the kids on track through the class.
Thank you for taking the time to give us your feedback. We are sorry that you have felt an inconvenience with our change in the make-ups policy. We are willing to work with you to ensure your child does get their make-ups used. Even with make-up students added to a class, we still abide by child:teacher ratios that are set by The Little Gym International. As for your children not feeling as challenged, I apologize. Our last few weeks of class have focused on several review skills, as we prepare the children for their Show Week. We follow the lesson plans set by The Little Gym International and do our best to have fun with the kids, keep them engaged and having a positive experience while they are here at The Little Gym of Draper. We sincerely hope that this is not just due to the change in ownership. We do recognize that some of the changes we have made are different than what the past owners did. We hope you can understand that part of our requirements from The Little Gym International as new owners are to bring the gym up to their standards and to move any policies/procedures/and activities that were being done outside of The Little Gym International's standards and expectations back in line with what the corporate guidelines state. Thank you again for your thoughts and feedback.
Hi Tamara, thank you for taking the time to give us some feedback. You are right, we have had some unexpected changes in instructors. We are working hard to make sure the new instructors are trained to the expectations and standards of The Little Gym International and that classes continue to be the best that they can be. We are sorry for the changes in who is teaching the classes, but want you to know that for the rest of the season, the instructors will continue to be Ms Angie, Ms Janessa and me, Ms Julie. Thank you again for your feedback.
Hi Brooke, thank you for taking the time to give us your feedback. We have had some unexpected changes in instructors, but are working hard to make sure classes are the best they can be. As with any new changes, it can take some time for the kids to adjust to a new instructor, and also for the instructor to get into a good "groove" with the kids. Ms Angie, Ms Tina and Ms Madi will continue to be the instructors in this class through the rest of the season, hopefully soon you will see some positive changes in how the classes are running. Again, thank you for your feedback.