FCI Waukesha
N15W22218 Watertown Rd. Unit 2
Waukesha
WI 53186
United States

Customer Testimonials

Report a concern   September 22, 2017 — Rated 10 out of 10 by T.N. FCI Waukesha
What do you like about our products and services?

Simply can't say how impressed I am with Matt and Michelle (also the installation crew)!!!Everything went smoothly and they were even able to have the flooring put in ahead of schedule!! If you need flooring of any kind (they installed both carpet and LVT for us) they should be your first choice.

Report a concern   September 8, 2017 — Rated 10 out of 10 by A.S. FCI Waukesha
What do you like about our products and services?

Everyone was polite and willing to make sure I was 100% happy with my new flooring. The quality of the product is excellent and the customer service was impeccable.

Report a concern   September 8, 2017 — Rated 10 out of 10 by T.T.G. FCI Waukesha
What do you like about our products and services?

The quality of service and materials used were absolutely wonderful. We are very satisfied with our project and we look forward to using them again on our next project.
-Derek

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.F. FCI Waukesha
What do you like about our products and services?

My wife and I are extremely pleased with how well the install went and the follow up by Michelle . We have already suggested to other people, this company's work and and effort on behalf of their clients is outstanding in every way possible.

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.A.K.A. FCI Waukesha
What do you like about our products and services?

Timely service. Great products

Report a concern   September 1, 2017 — Rated 10 out of 10 by K.A.F.K. FCI Waukesha
What do you like about our products and services?

Everything!!

Report a concern   August 28, 2017 — Rated 9 out of 10 by L.B. FCI Waukesha
What do you like about our products and services?

The initial call with Matt was easily scheduled for a few days after the call, and he was very informative about options, prices, and installation. We went with cork flooring in a small spare bedroom. The price was reasonable and the product was beautiful. Michelle handled the installation and that went very smoothly. It was quick - half a day - and to my eye they did a beautiful job. Michelle cleaned up the space before leaving and I was very pleased.

My only quibble had to do more with the product than the FCI Waukesha, although I would suggest that Matt could address this for future clients. The cork flooring samples provided by ASI for their "Seaside Collection" have several samples virtually indistinguishable from one another, and being directed to ASI's website to look at pictures of the floors in rooms was not ideal. Not all of the floor samples were photographed in rooms, and more concerning was that the photos in some cases looked very different than the samples. (I chose based in the photos, and fortunately the floor looked like the photos and not really like the sample.) If you're going to spend a couple thousand dollars or more on a floor, the customer shouldn't have to guess what they're buying. My suggestion for FCI is to take pictures of past projects to show future buyers.

Overall it was a very positive experience and I would use them again for flooring needs.

Report a concern   August 28, 2017 — Rated 9 out of 10 by B.F. FCI Waukesha
What do you like about our products and services?

I like the daily phone call and status updates to keep me imfromed on the projects progress.

Report a concern   August 25, 2017 — Rated 10 out of 10 by F.A. FCI Waukesha
What do you like about our products and services?

They did a great job. Matched up our existing floors extremely well.

Report a concern   August 24, 2017 — Rated 10 out of 10 by M.P.F. FCI Waukesha
What do you like about our products and services?

Everything about our experience was a 10. Matt came out to the house to discuss options and show us samples. He was very objective and informative - no high pressure tactics at all. His sister, Michelle, made the deliveries of materials to the site and managed the installation. Everyone on the crew was polite, on time, and meticulous. They even moved a very heavy pool table around during installation! The finished installation of vinyl plank in the room off the pool area, and carpet in the bedrooms and on the stairs, looks beautiful and absolutely transformed a boring, drab, rec room, into something that is functional, beautiful, and a real value add to our home.

High praise for all!

Report a concern   August 21, 2017 — Rated 10 out of 10 by A.A.R.S. FCI Waukesha
What do you like about our products and services?

Great service. Accommodating and reliable!

Report a concern   August 17, 2017 — Rated 10 out of 10 by D.K. FCI Waukesha
What do you like about our products and services?

Floor looks great!

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.P. FCI Waukesha
What do you like about our products and services?

Very high quality products very courteous and Professional Service and we were very happy with the job they did thank you very much

Report a concern   August 10, 2017 — Rated 10 out of 10 by C.A.M.Z. FCI Waukesha
What do you like about our products and services?

I appreciate the attention to detail with the flooring products and design ideas. They truly care about your satisfaction during and after the project is complete.

Report a concern   July 14, 2017 — Rated 10 out of 10 by T.T.S. FCI Waukesha
What do you like about our products and services?

The products are great quality and the service is exceptional.

Report a concern   July 8, 2017 — Rated 9 out of 10 by B.A.D.M. FCI Waukesha
What do you like about our products and services?

Good communication throughout the entire process. FCI run with a professional approach. All employees were friendly and easy to have in our home.

Report a concern   July 7, 2017 — Rated 10 out of 10 by P.A.M.P. FCI Waukesha
What do you like about our products and services?

Personal and friendly service with a wide variety of products from which to choose!

Report a concern   July 7, 2017 — Rated 10 out of 10 by M.A.C.S. FCI Waukesha
What do you like about our products and services?

We love the engineered hardwood flooring that we had installed.
Dealing with Matt, Michelle, and Ken the installer was a pleasure.
Matt came to our home a couple of times to show us product samples, and he was very informative and helpful.
Michelle kept us updated on delivery dates and found a good solution to a flooring issue we had, and stopped by our home with care instructions the same day the job was finished.
Ken and his crew were impressive at how quickly they got to work, and how fast they got the job completed.
And they did a great job at cleaning up their sawdust every day.
We were impressed with every aspect of dealing with FCI Waukesha, and we have already referred them to friends.

Report a concern   July 2, 2017 — Rated 10 out of 10 by B.L. FCI Waukesha
What do you like about our products and services?

I liked that you brought samples to me to select. Installers were polite and did a great job.

Report a concern   June 30, 2017 — Rated 10 out of 10 by C.S. FCI Waukesha
What do you like about our products and services?

Everyone was so nice, helpful and extremely competent. Matt was very knowledgeable, not only with the many different products and manufactures but also with what people are looking for when buying a home. The installation guys were awesome! We painted the trim the day before they installed the carpet and we expected a few scratches once it was installed, we had none. They took great care and were done very quickly. The laminate wood flooring turned out so beautiful and the gentleman that installed it did an outstanding job. His cuts around the stone by the fireplace were unbelievably crazy perfect!!! Michelle was always checking in on the job site to make sure we were happy and evrything was moving along. The follow up was great! So refreshing to have a company meet ALL of our needs, from product to price to installation to customer service. That is a rare find! We are so pleased with this company!


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