- Phone: (248) 324-4418
291 ratings.based on
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback, the satisfaction of our clients is very important to us. I would like to address some of your concerns. We do not have a specific package for Infrared inspections. We are certified for and have the equipment, but we us it as a diagnostic tool when an issue and the proper conditions warrant it, typically moisture related issues. We do not charge extra for this service. A general home inspection is not an energy audit, that is a very special type of inspection. In addition, a 20 degree temperature differential between inside and outside is required to do that type of evaluation. It was 80 degrees outside at the time of your inspection. This was all explained at the inspection.
Regarding the roof inspection, there is limitation in all home inspections with regards to roof height and pitch as was the case with your home. We did use binoculars as mentioned and also used a ladder to view up close the general condition of the shingles. Photos were included in your report.
It is also a common practice for home inspectors to arrive early to perform the exterior inspection. This was noted in the conformation Email you received prior to signing our online contract. We take high resolution photo throughout our inspection which download on to a Microsoft Surface tablet, then we use those photos to review all findings with our clients. This would include areas where clients are not able to go, like the roof and attic. Our clients are usually very impressed with this process and leave our inspection with a complete understanding of the issues.
I am sorry you are having issues with the squirrels. We suggest you call an animal control company to address the issue. During our inspection we entered the attic spaces and saw no signs of them. We did enter the attics and move through accessible spaces to observe any visible issues. The main attic had 14 inches of loose fiberglass insulation, as noted in the report, so any signs of vermin in the attic would not be visible. Considering the inspection was in October and it is now the end of January, the squirrels may not have been present at the time of inspection. With regards to the gaps which allowed the squirrels to enter the attic, most larger homes with multi-plain roofs have areas where gables and other structures meet the roof which may have unseen gaps where vermin can enter.
For those reading this review. I will assure you we do not bother anyone with excessive Emails. This review was from a Realtor. She was sent 4 Emails for the inspection scheduled at the request of her client. The first was a conformation of the inspection date and time, the second was a reminder 24 hours prior to the inspection, the third contained a link to the inspection report for the property, and the forth was the Email requesting her review, which you see posted here.