ServiceMaster Fire & Water Restoration by McKenzie/Taylor Googlemaps

   236 Reviews
5729 Main Street, PMB #242
Springfield, OR 97478
(541) 726-8200
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Recent Reviews:


Eugene, OR
Your ServiceMaster representatives were absolutely wonderful. They were here promptly after a flood was discovered in the kitchen. They were extremely knowledgeable and efficient, and they were a pleasure to work with. If you ever need this type of service, do yourself a favor and look no further. Simply pick up the phone and call ServiceMaster by McKenzie/Taylor. Shirley Morrow

Springfield, OR
Excellent customer service! Also felt very confident in knowledge and services performed by technician Tim M. Would definitely use again and would highly recommend!

EUGENE, OR
We really appreciated your attention to detail, your clear and open communication, and your desire to do a great job.

Eugene, OR
Great communication & customer service!

Springfield, OR
Tim, Cody & the crew, are very punctual and came out within 20 minutes of me panicking to my insurance agent. They all geared up with masks and shoe covers, for them to come in. Right away, they disconnected the loud sensors, that were blasting and overwhelming me. Head crewman, Tim, walked me through everything from start to finish. He is consoling & put me at ease, by saying, "everyone does it-I have seen much worse". They assessed the flood situation from stem to stern, with moisture sensors, drying machines, the importance of the dehumidifiers, taping down cords, for safety measures for me and my grandchildren. They are completely dog friendly. Taking pictures, for the claim, wasn't a priority, until they stopped the water from doing anymore damage. Tim and his crew's work ethic, is very diligent, manifested by their determination of getting it done right, through five days. Every single day, even Easter Sunday, Tim came out to check on the drying process and it's percentages, to see how well the 12+ drying machines were doing. Each day, the percentages went down. The noise of the fans, were relentless, but I was getting more and more relieved, for it being my first flood. When the water damage crew was finished, Tim told me, the next steps, for their contractors (or my choice of contractors), that need to come in my two level home, for repair of the floors and ceiling. I appreciate that they met the proposed deadlines and work seamlessly. They are very professional, respectful and courteous. . I highly recommend Tim and Master Service water damage. I'm in the process, between the contractor, submitting their estimate to the claims department, so the repairs can commence.

Eugene, OR
Your employee, Tim. He was very helpful and professional. He went above and beyond to make sure that we were comfortable with what he was doing. Tim kept us informed throughout the process. And our dogs loved him. This is the first time we have had to use services such as this. Thank you for making it less stressful. They were trustworthy and worked around our schedules. Thank you,

Creswell, OR
Everyone was extremely professional, friendly and polite. They arrived when they said they would and did their work with a minimum of disruption. They explained things clearly and were very patient with questions.

Eugene, OR
Very timely took care of business. Made sure the job was done right. Communicated every day of the progress. Completely polite and respectful of us and our house.

Springfield, OR
The McKenzie/Taylor ServiceMASTER team performed our kitchen floor drying with the utmost expediency and professionalism. There were no expectations whatsoever from us as the client. Everything was completely handled by the team with absolute clarity of what was being done and why. We will continue working with McKenzie/Taylor on our floor replacement.

Villa Park, IL
Quick response and great communication. Tim made it clear that our issue was a priority, and we felt confident that he would do a good job,

Eugene, OR
The speed and professionalism that happened after the phone call. The apbility to work with the insurance company was great.

Springfield, OR
Very professional staff. Very responsive and responsible in all the work required. They keep me informed at all times, on a daily basis, of the next steps and progress of the work. My family and home could not have been in better hands.

Pleasant Hill, OR
The demolition people were wonderful and willing to go the extra mile to help.

Veneta, OR
Honesty, quality of work, prompt response, follow through, communicate about the job.

Junction City, OR
We received such great service from the team at Service Master Water Restoration. Tim was helpful throughout the entire process. He explained everything clearly, his crew was professional and courteous. Thank you for all your help getting through a difficult situation.

Eugene, OR
Incredible attention to detail. Kept me informed throughout the process and very nice men.

Cottage Grove, OR
Service Master of Eugene if number one in my book for taking care of water damage in your home. Both Ted and his assistant are people that care about your problem. They are experts at what they do and you get your moneys worth as the expression goes. Today, that is hard to find in many businesses. A company that gets the job done! CJ Donati Cottage Grove, Oregon

Eugene, OR
We appreciated your prompt arrival at our home after a major water leak. Your attention to detail was very comforting. Your professionalism was much appreciated, and it gave us confidence that you were very thorough in assessing the condition of our house, and that you inspected our house completely, and deconstructed any damaged portions of our home. Finally, Tim’s communications throughout the process was exceptional, and we felt fully informed throughout the process.

Harrisburg, OR
Great friendly informative & hard working crew from the beginning to the end.

Eugene, OR
Responded quickly. Always on time. Polite and respectful workers.